ADDITIONAL INFORMATION

Job Number25110345
Job CategoryHousekeeping & Laundry
LocationSheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

JOIN THE TEAM AT SHERATON GRAND MIRAGE RESORT PORT DOUGLAS

Are you a hands-on leader with a passion for operational excellence and delivering high-quality service? Do you thrive in a fast-paced environment where attention to detail and team coordination are essential? We are currently seeking a Laundry Supervisor to join our professional and dynamic housekeeping team at the luxurious Sheraton Grand Mirage Resort Port Douglas.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

ABOUT THE ROLE

As our Laundry Supervisor, you’ll play a vital role in the seamless operation of the laundry and valet services, ensuring high standards of cleanliness, fabric care, safety, and guest satisfaction. You’ll lead by example, supervise daily laundry operations, and support your team in creating exceptional guest experiences through pristine linen and garment care.

KEY RESPONSIBILITIES

• Oversee day-to-day laundry operations across afternoon shifts
• Maintain productivity and quality standards in all laundry and valet areas
• Support and lead team members in meeting daily goals and KPIs
• Ensure compliance with safety and hygiene regulations (WHS, Food Safety)
• Train and supervise laundry staff and assist with rostering and performance
• Conduct daily briefings, toolbox meetings, and ensure effective handovers
• Manage inventory and ordering of chemicals and linen supplies
• Assist with machinery checks, safe operation, and maintenance reporting
• Provide exceptional internal customer service to other hotel departments
• Step up as acting manager when required, including attending briefings and reporting on departmental operations