The Laurelwood Reception Coordinator will oversee all aspects of the hospitality desk of Laurelwood Assisted Living, along with Laurel Way Memory Care. The primary function and role is to provide exceptional customer service to our residents, families, staff, and visitors of our community. Will also be responsible for providing administrative support to the Laurelwood Care Team, including direct supervision and scheduling of the Laurelwood receptionists, managing residents doctor appointments, (PCP, Podiatrist, Audiologist), arranging transportation, along with assisting in various administrative tasks to ensure we are in full compliance of NYS Department of Health regulations.
Performance Outcomes, Hospitality & Customer Service:
1.Work in collaboration with the Transportation Supervisor assuring that all transportation needs are being met.
2. Responsible for covering down-shifts and callouts whenever needed to provide continuity of coverage at the Laurelwood Hospitality Desk.
3. Meet one-on-one with all new residents shortly after their move-in to review all services offered by the Laurelwood Hospitality Desk and help orient them to Laurelwood and the entire community.
4. Ability to work autonomously and resolve conflicts without involvement of higher authority, to the extent possible.
5. Ability to multi-task and prioritize in a highly visible, fast-paced environment with continuous disruptions.
6. Communicate (in writing) effectively and efficiently in the Communication Log, a tool used by receptionists and other management staff to keep them informed of community/resident incidents and other pertinent information. Verbally communicate with RN Case Manager and/or Resident Health Advocate in the event of urgent resident issues.
7. Responsible for well-organized operation of Guest Apartment activity.

Performance Outcomes, Administrative:

• Answers telephone and responds appropriately and relays messages promptly and accurately.
• Assist with calendar maintenance and scheduling for Director of Community Health Services and Case Manager.
• Schedules resident doctor’s appointments and arranges transportation as needed, per policy.
• Provides for proper identification of residents to include name tags, charts, room door, disaster tags, according to procedures.
• Maintains/updates resident profile in resident portal and provides.
• Transcribes monthly meeting minutes, and distributes to residents, families, other staff.
• Maintains residents’ records and forms in an orderly and neat fashion.
• Maintains an ongoing record of residents leaving the community and facility as per policy.
• Prepares chart for new admissions.
• Provides updated identification data for sheet to finance and Health Information as needed.
• Transcribes and faxes physician’s orders accurately and timely.
• Maintains logs for dentist, ophthalmologist, dental hygienist, hairdresser, and podiatrist, as per established schedules.

QUALIFICATIONS

Education & Experience:

• High School Diploma or GED equivalent required.
• 2-3 years of administrative/clerical experience in healthcare is required.
• Medical terminology knowledge is strongly preferred.
• General knowledge of computers and telephone systems.
• Must have a strong working knowledge of Microsoft Word, Excel, and PowerPoint.
• Must possess excellent telephone and interpersonal skills.

Please refer the Job description for details