We are looking for a self-starting operations professional!
The firm operations manager (FOM) at Silverman Thompson plays a crucial role in overseeing the non-legal aspects of a law firm, ensuring smooth and efficient operations. This new position is a result of our firm’s consistent growth and evolving need for operational support.
This leadership role bridges the gap between the legal expertise of attorneys and the administrative functions necessary to run a successful firm. Effective law firm management allows attorneys to focus on their core legal work and client representation. It helps improve efficiency, reduces errors, enhances profitability, and maintains professionalism within the firm. This position is part of the backbone of our business and is a unique opportunity to influence the lives of the Silverman Thompson team, clients, and legal community.
This position manages the day-to-day operations of the firm’s offices, working in partnership with the managing partner and executive committee to deliver superior support services and business results. This includes staying updated on the firm’s evolving needs and engaging in strategic planning. To excel in this role, the candidate must be outcome-driven and dedicated to enhancing systems and personnel, all while maintaining strong personal relationships within and beyond the office.
The role involves leading the office support staff, optimizing procedures, and resolving service-related issues. The FOM also collaborates with various departments to fulfill office service needs and contributes to the firm’s strategic departmental planning.

QUALIFICATIONS

• Bachelor’s degree in business administration, finance, or related field
• 5+ years experience in managing business operations within legal or professional service organizations, including human resources, technology, facilities, finance, and marketing
• Proven experience in financial oversight and people management
• Proficiency with practice management software and cloud-based tools
• Demonstrated ability to meet obligations with confidentiality, discretion, integrity, and sensitivity
• Possesses strong supervisory and leadership skills; Capable of identifying and resolving complex management issues efficiently, organizing work priorities, and maintaining excellent communication with legal professionals and support staff
• Proven ability to collaborate effectively with the firm’s owner for management purposes
• Ability to routinely demonstrate and create a helpful and positive work culture

KEY RESPONSIBILITIES: OFFICE OPERATIONS AND MANAGEMENT

• Manages all administrative day-to-day functions of the office with the utmost professionalism, including staffing, filing systems, equipment, supplies, and general office appearance
• Maintains and improves operational procedures and workflows
• Manages facilities-related activities like space planning, purchasing, inventory control, and records storage
• Implements operational and management practices such as strategic planning, risk management, and organizational development
• Anticipates needs, resolves inquiries promptly, and ensures consistent operational excellence
• Manages technology needs, implements and maintains software, and ensures the efficient use of legal tech solutions for enhanced productivity and streamlined workflows

KEY RESPONSIBILITIES: FINANCIAL OPERATIONS

• Works alongside the firm controller and billing coordinator to oversee all financial aspects of the business, such as budgeting, billing, collections, payroll, benefits, accounts payable/receivable, and vendor contract negotiations
• Assists controller and billing coordinator as needed with financial workflows including deposits, billing reviews, and payment tracking
• Conducts financial reviews with the firm’s executive committee
• Supports budgeting, forecasting, and financial planning initiatives

KEY RESPONSIBILITIES: PEOPLE AND TEAM MANAGEMENT

• Human Resources: Handles the recruitment, hiring, onboarding, training, supervision, and evaluation of staff (including receptionists, paralegals, and legal assistants)
• Manages staff performance through coaching, performance plans, conflict resolution, and corrective actions
• Supports professional growth through ongoing training and mentoring
• Ensures the office environment supports productivity and professionalism
• Develops team members through coaching, performance evaluations, and accountability systems
• Fosters a positive and professional work culture aligned with the firm’s values, monitoring office dynamics to proactively resolve employee relations issues
• Administers employee benefits and ensures compliance with employment laws
• Supervises, schedules, and assigns non-attorney staff to ensure effective workload distribution and legal support
• Coordinates and provides input on annual evaluations and compensation recommendations for non-attorney staff

KEY RESPONSIBILITIES: BUSINESS DEVELOPMENT

• Fosters a culture that promotes continuous growth and improvement within the organization: setting production goals, providing training opportunities, and more
• Works alongside the marketing manager with web management, promotional materials, and sponsorships, etc.
• Constantly seeks ways to improve firm efficiency, analyzing workflows, identifying bottlenecks, and implementing best practices for case management, client intake, and more
• Establishes effective communication channels, uses structured feedback loops, and shares real-time updates to foster positive client relationships and ensure their needs are met