Law Firm - Supervisor at IST Management Services

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

25.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem-Solving, Organizational Skills, Customer Service, Attention To Detail, Training, Coaching, Performance Oversight, Workflow Management, Document Management, Scanning, Copying, Mail Services, Inventory Management, Troubleshooting

Industry

Outsourcing and Offshoring Consulting

Description

Overview About IST Management:IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services. Position Summary:The Supervisor will support the On Site Ops Manager in overseeing the daily operations of a high-volume Scanning, Copy, and Mail Services team. This role requires hands-on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence. Key Responsibilities: Supervise and coordinate with day shift supervisor operations of scanning, copying, and mail functions. Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight Ensure production quality standards, turnaround times, and client SLAs are consistently met Train, coach, and mentor team members to enhance skill development and service quality. Support and step in for the Site Manager as needed, including attending client meetings and reporting Maintain accurate documentation, including job logs, time records, and productivity reports Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations Monitor inventory of supplies and coordinate with vendors or management for replenishment Foster a professional, service-oriented environment that aligns with IST’s values and client expectations What We Offer: Competitive salary and benefits package Opportunities for advancement and professional growth Paid training and skill development Dynamic and team-focused work environment Hourly Compensation: $23.00-$25.00 USD per hour, depending on production experience Responsibilities This direct hire role is for a Supervisor. Oversee the execution of high-volume mail scanning and document production tasks, ensuring accuracy, efficiency, and compliance with service level agreements Litigation scanning and high volume printing Manage daily workflow and task assignments for the scanning, copying, and mail team to meet client deadlines and quality expectations Monitor staff performance and provide on-the-job training, coaching, and support to maintain high service standards Serve as the primary point of contact for escalated client requests or operational issues, ensuring prompt and professional resolution Ensure team adherence to established procedures and protocols for handling confidential and time-sensitive materials Coordinate maintenance and troubleshooting of scanning, imaging, and mailing equipment to minimize downtime and disruptions Assist the On Site Ops Manager with reporting, staffing, and continuous process improvement initiatives to drive productivity and client satisfaction Qualifications Requirements: Prior experience in a mailroom, scanning, copy center, or facilities services/legal environment strongly preferred Previous supervisory or team lead experience strongly preferred Excellent organizational and multitasking skills Proficiency with scanning and imaging systems and standard office equipment Strong customer service and communication skills Ability to work Monday–Friday within a shift range of 10:00 AM – 8:00 PM High school diploma or equivalent required; additional education or certifications a plus Must have access to reliable transportation Professional appearance and demeanor Lifting up to 55 pounds Must be able to pass a drug screening and background checks IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Responsibilities

The Supervisor will oversee the daily operations of a high-volume Scanning, Copy, and Mail Services team, ensuring quality standards and client satisfaction. Responsibilities include training team members, monitoring performance, and troubleshooting operational issues.