LCL Agent at A.P. Moller - Maersk

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

LCL Operations, Customer Service, Cargowise/CW1, Incoterms, Customs Documentation, HS Code, Import/Export Processes, Trade Compliance, Analytical Skills, Communication Skills, English Proficiency, Process Optimization

Industry

Logistics;Transportation;Supply Chain and Storage

Description

We offer At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Key responsibilities Ensure the IOP, SOP and KPI are strictly complied with, and all operations are smoothly handled in cost effective manner. Execute process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customers Suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe Ensure alternatives provided are aligned with rules and regulation including local policies Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience Collaborate with customers, Procurement and LCL Product Understand customers’ real needs, handle customers’ expectations and ensure professional customer service level. Handle system updates and customer requests in accordance with defined processes Ensure all relevant revenue & cost are timely updated in systems and ensure charges are passed on to customer Share best practices and knowledge Guide new customers on using Maersk.com, getting their nomination for CHB and cargo turn in CFS We’re looking for Proactive attitude and dedication to achieve ambitious goals. Willingness to learn and can-do attitude. Ability to work independently, with commitment, teamwork spirit, sense of Responsibility Strong interpersonal skills and communication skills. Clear logic and analytical skills with good sense of whole picture. · Good command of written and spoken English skills. Familiar with INCOTERMS, STC, Customs Documentation, HS Code, and import/export processes. Familiar with Trade Compliance, HSS, Environmental Compliance Experience with Cargowise/CW1 highly require for the job Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

Responsibilities

Ensure strict compliance with operational procedures and KPIs while managing LCL operations cost-effectively. Handle customer requests, resolve complaints, and coordinate with procurement and product teams to ensure professional service delivery.