At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

STRATEGY DUTIES:

• Develop long term relationships throughout the assigned territory with contractors and building owners.
• Research and provide competitive unitary equipment sales data.
• Facilitate introductions of key customer contacts to other Trane sales teams for specific opportunity development.
• May partner with other Trane account managers to provide bundled solutions to customers.
• Review and provide feedback on customer support programs.
• Develops strong relationships with key internal customer support teams.
• Follow LCUR outside Sales Standard Work in order to provide quality support to customers. Provide feedback and improvement ideas in the spirit of continuous improvement.
• Collect requested customer and quote follow-up data in order to support LCUR growth initiatives.
• Participate in continuous improvement, Daily Management, and problem solving activities as requested.

NEW CUSTOMER GROWTH DUTIES:

• Function as a sales and marketing representative and liaison between customers and the Commercial Sales Office
• Assess current market opportunities and utilize account management process to identify key customers
• Develop new customer accounts by cold-calling various businesses in their territory.
• Perform new customer contact standard work to support New customer growth goals

CUSTOMER MAINTENANCE / SUSTAINMENT DUTIES:

• Develop good working relationships with existing customers and develop specific action plans to grow targeted accounts.
• Develop and execute account specific business plans to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful partnership.
• Identify customer problems and perform analysis to identify Trane products and services that best meet customer needs. Possess expert knowledge of the Trane product line to best create customer solutions.
• Perform quote follow up standard work and provide critical information when Trane does not win the bid, in order to support continuous improvement efforts.
• Establish systematic customer contact to provide on-going information and relationship building.
• Develops relationships with multiple buying influences in the customer’s organization, including project managers, project engineers, construction, purchasing, and accounts payable.
• Responsible for maintaining customer data files in SalesForce and keeping records of sales, customer information, and requests.
• Partner with Inside LCUR Teams on pricing and proposal creation tasks utilizing Trane software platforms.
• Presents the proposal and negotiates price, terms, and conditions with customer. Follows up with buying influences.
• Partner with Inside LCUR Team on ordering, fulfilling and expediting tasks.