Ld Tech Field Eng at Unisys - Dubai

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field engineering, Server maintenance, Storage device repair, Deskside support, Network troubleshooting, Hardware installation, Mainframe testing, Audio visual support, Video teleconferencing, IMACD management, Asset disposal, Spare parts management, Smart hands support, Software troubleshooting, Technical reporting

Industry

IT Services and IT Consulting

Description

What success looks like in this role: • Serves as Field Engineer for large, complex clients and across the range of company products and services. • Performs server and storage break and fix. • Performs VIP deskside support activities. • Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices. • Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients. • Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals. standard DSS support + network smart hands + audio visual support in meeting rooms Provide ongoing reporting of the levels of service delivery, including against Service Level metrics, and Key Performance Indicators specified in the contract. Depending on Change activity, participate in appropriate Change meetings. Provide on-site or remote field service engineering and support to diagnose or identify, and then address Faults on in scope physical Hardware components and Software in accordance with the manufacturer's instructions. Fix Faults via Device swap. This includes a facilitation with OEM for a 'fix'. Device from Regeneron owned Swap Pool Provide onsite support and troubleshooting to investigate and resolve issues with Commercial Off The Shelf (“COTS”) and non-core Software for desktop and laptops. Open Service Requests to initiate IMACDs. Unisys supports this from the Service Desk if a user requests a Service Request to be opened to initiate IMACDs. Perform equipment installations, moves, adds, Changes, and de-installs (“IMACDs”). Perform co-ordination functions for the management and allocation of IMACDs. Remove items from inventory and prepare for disposal or return to lessor when they are no longer of use. Wipe the hard drives of any laptop or desktop being retired or returned to lessor. Provide disposal Services For clarity, standard Unisys deskside Device disposal services are provided for Devices Identify equipment at or near end-of-life based upon its impact on spare parts inventories and service repairs and identify repair or replace support. Provide and keep current toolsets to aid spares and parts management. Provide Smart Hands Support for network Devices, servers, and printers Provide basic troubleshooting and configuration assistance for common audio/visual (“AV”) equipment located and permanently installed in Regeneron facility conference rooms. The scope of this SOW includes four related, but separate categories, all comprising a robust, comprehensive Audio Visual (“AV”) / Video Teleconferencing (“VTC”) Virtual Teleconference (“VTC”) Managed Service • On-Site Personnel • Remote Managed Services • Dispatch Subscription Services (Elite) • Digital Signage Support Support hours : 8am to 6pm Monday to Friday You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 4-6 years’ experience in area of responsibility Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

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Responsibilities

The Field Engineer will perform break-fix activities for servers, storage, and network devices while providing deskside and audio-visual support for clients. They are also responsible for managing equipment installations, moves, adds, changes, and de-installs (IMACDs) and maintaining service delivery metrics.