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LDC - Senior Manager - Non-Voice Channels.Commercial Operations SA at MTN Group
Johannesburg, Gauteng, South Africa -
Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Social Media Management, Online Channel Management, Email Management, Strategic Leadership, Operational Leadership, Customer Centricity, Quality Assurance, Customer Service, Specialized Support, Strategy Implementation, System Management, Platform Management, Financial Competence, Communication, Commercial Operations, Marketing

Industry

Telecommunications

Description
The Senior Manager: Non-Voice Channels operates within the Customer experience Non-Voice Channels Centre of Customer Operations and is responsible for managing operations across social media, Online Channels, and Email functions. To provide strategic and operational leadership to MTN Non-Voice Channels Centre with the aim to create a customer centric organisation, thereby enhancing the customer experience through exceptional standards of quality, customer service and specialised support. To coordinate and manage the effective and efficient implementation of the strategy, ensuring the provision of appropriate systems, platforms, network availability in response to fluctuating customer needs and varying levels of demand About MTN South Africa Launched in 1994, MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code ‘MTN’. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.
Responsibilities
The Senior Manager is responsible for managing operations across social media, online channels, and email functions within the Customer Experience Non-Voice Channels Centre. This role aims to provide strategic and operational leadership to enhance customer experience through exceptional quality and specialized support.