Lead - Account Manager (m/f/d) at Freshworks

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SaaS Sales, Account Management, Customer Engagement, Sales Cycle Management, Relationship Building, Consultative Approach, Presentation Skills, CRM Solutions, CX Solutions, EX Solutions, ITSM Solutions, Strategic Mindset, Collaboration, Adaptability, Business Needs Analysis, Pipeline Management

Industry

Software Development

Description

Company Description Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you. Job Description As a Lead Account Manager for the DACH Market, you will drive growth and consistently exceed revenue goals within a defined territory. You’ll win new (strategic/enterprise) accounts, strengthen relationships with existing customers, and apply your SaaS expertise to engage effectively with both business and technical decision-makers. What you will do: - Engage, Discover & Drive Results: Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets in an aligned territory. - Execute the Sales Process: Lead the full sales cycle, from prospecting to negotiation and closure, to deliver predictable, high-performance results. - Articulate Value: Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice. - Learn & Collaborate: Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success. - Hunt & Prospect: Develop and manage a strong pipeline with accurate forecasting. Travel, as required, to connect with customers, strengthen relationships, and represent Freshworks with purpose. Qualifications - Experience that counts: 5 to 8 years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory. - Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change. - Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation. - Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs. - Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus. Additional Information Life and Permanent disability insurance Learning and reading budget of up to €1.000 per year 25 days of annual Paid-Time-Off (PTO) Additional days paid time off (PTO) for every year of service for the first 5 years of your employment Company pension scheme Company Funded Employee Assistance Program (EAP) for both you and your family Commuting Benefits Discounted Tax Support Services At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Responsibilities

The Lead Account Manager will drive growth and exceed revenue goals by winning new accounts and strengthening relationships with existing customers. They will lead the full sales cycle and collaborate with cross-functional teams to enhance customer experiences.