Lead Account Manager- Retail Media at Albertsons Companies

Pleasanton, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

143800.0

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Experience Delivery, Client Satisfaction, Account Management, Strategic Upselling, Program Execution, On Time Launches, Status Calls, Deadline Management, Voice of the Customer, CRM Hygiene, Revenue Tracking, Data Analysis, Wrap Reporting, Client Health Monitoring, Churn Mitigation, Team Mentoring

Industry

Retail

Description

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. About the company Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service. Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s, and many more recognizable names. About Albertsons Media Collective Albertsons Media Collective is a tech-centric, people-focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. Albertsons Media Collective has a rich history of tradition, innovation, relationships, community values, and putting customers first. We reach shoppers where they are. Anytime, everyplace through the moments that matter most. We are a collection of local businesses serving communities through the richness of diversity, relationships, and locality. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. What you will be doing The Account Manager Lead is responsible for delivering best-in-class client experiences when working with The Collective. The Account Manager Sr. Lead will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager Sr. Lead will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans. Travel up to 15% The position will be based in Boise, Idaho, Los Angeles CA, San Francisco CA, Pleasanton CA, Dallas TX, Chicago IL, or New York City, NY Main responsibilities: * Serve as a trusted advisor by leading status calls, managing deadlines, and ensuring on‑time campaign launches. * Identify in‑flight and post‑campaign upsell opportunities to drive renewal and partnership growth. * Champion the Voice of the Customer to help shape a best‑in‑class Retail Media Network. * Maintain accurate CRM hygiene for post‑IO processes to ensure reliable revenue tracking. * Partner with Client Partners to develop materials for T2T, QBRs, and educational sessions. * Support merchandising teams as a Category Captain to align media and category strategies. * Mentor Account Managers and cross‑functional team members to elevate team performance. * Apply a customer‑centric mindset with deep category understanding to deliver exceptional service. * Analyze and interpret data to deliver wrap reporting, insights, and upsell recommendations. * Monitor client health, mitigate churn risks early, and ensure seamless engagement across the full campaign lifecycle. We are looking for candidates who possess the following: * Six years of Media/Retail/Account Management Experience * Exceptional organization and process development skills * Exceptional ability to story tell with data * Proven ability to foster partnerships with merchandizing teams We also provide a variety of benefits including: * Competitive wages paid weekly * Associate discounts * Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) * Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits [https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$] * Leaders invested in your training, career growth and development * An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values [https://fw.tv/iframe/player?amp=1&channel=talent_acquisition&video=gp9481&max_videos=1&cookies_opt_in=true&cookies_root=false] A copy of the full job description can be made available to you. #LI-AL1 Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.

Responsibilities

The Account Manager Lead is responsible for delivering best-in-class client experiences by acting as the primary day-to-day contact, managing deadlines, and ensuring seamless execution of programming and on-time launches. Key duties include identifying upsell opportunities to drive renewals, championing customer feedback, and mentoring team members to elevate performance.