Lead - Admissions Services at HonorHealth

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Lead, Information Resource, ADT System, Medicaid, Self-Pay Accounts, Insurance Benefits, Liaison, Subject Matter Expert, Patient Access Processes, Process Improvement, Training Program, Schedule Preparation, Software Applications, Departmental Reporting, HIPAA Compliance, Reimbursement Criteria

Industry

Hospitals and Health Care

Description

Thursday-Saturday and every other Wednesday 05:30am-4:00pm Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Serves as a working operations lead for staff. Acts as a resource for information regarding ADT system, Medicaid, self-pay accounts, and Insurance benefits. Serves as a liaison between the Patient Access representatives, Supervisors and Directors. Serves as a subject matter expert with the patient access processes in the ADT system and any other systems utilized by Patient Access personnel; performs all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes in the revenue cycle. Maintains ongoing department training program in conjunction with Patient Access Supervisor and trainers. Essential Functions Oversees the shift-to-shift responsibilities of the registration staff. Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly. Serves as a resource for employees in regards to all pertinent software applications. Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks. Completes reports as assigned. Assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department. Performs registrations in order to stay current on system requirements and ease of use. Stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments. Attends payer in-services (as assigned) and departmental meetings in order to enhance communications and public relation skills. Participates in process improvement activities. Education Associate's Degree in related healthcare field - Preferred High School Diploma or GED - Required Experience 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service - Required 3 years healthcare or hospital registration experience or patient financial counseling OR - Preferred 3 years minimum experience required - Preferred Licenses and Certifications

Responsibilities

This role serves as a working operations lead for staff, acting as a resource for information regarding ADT systems, Medicaid, self-pay accounts, and insurance benefits while liaising between Patient Access representatives, Supervisors, and Directors. Essential functions include overseeing shift-to-shift registration staff responsibilities, preparing department schedules, covering admitting areas to ensure throughput, and assisting with employee training.