Key Roles and Responsibilities:

• 24x7 on call position where we take out of hours calls from escalating organizations
• Perform equipment certification testing
• Evaluate, manage, and develop mitigation solutions for new technology introduction risks
• Responsible for the development, testing and handoff of detailed methods and procedures for new technology introduction to partner implementation organizations
• Develop troubleshooting guides and provide coaching for new technology and designs
• Key network support functions include, but not limited to, resolving critical outages, evaluating failure modes, and involvement in root cause analysis investigations
• Provide tier 3 field support for overall health of the end-to-end network participating in problem determination and resolution of chronic issues
• Provide the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time, directing the activities of technical resources from Tier 2, CTO, and the vendors to restore service
• Drive problem management initiatives to solve complex issues that span multiple organizations which may include problem recreation, identification of fixes, certification of fixes and/or design changes and define the least intrusive recovery processes
• Will participate with cross-functional teams in support of technology insertion and root cause analysis investigations and may be involved as a technical subject matter expert on special projects
• May interact with customers virtually or on customer premises to resolve root cause of a customer impacting troubl

Additional Responsibilities:

• Onsite expert level FFA support
• Perform flawless execution of life cycle maintenance activities
• Collect and analyze complex technical data
• Perform trend and root cause analysis
• Lead the development and implementation of corrective action plans
• Act as a peer mentor on existing and evolving technologie