Lead Agent - Air Export, Customer Service at Expeditors

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Air Export, Freight Forwarding, Data Entry, Tracking, Reporting, Billing, Interpersonal Skills, Communication, Organizational Skills, Computer Skills, Compliance, SOP Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Job Description Scope of Position Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service. Major Duties and Responsibilities Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and Trace Air Export Files and reporting Ensure arrival notices are communicated to overseas and customers Ensure accurate and timely client and vendors billing Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved). Meet compliance at all times to regulations internal and external in accordance with government regulations. Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in the SOPs Meet KPI standards in accordance with the Company’s procedures Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary. Complete mandatory training when required Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Qualifications 2 years of industry specific qualification Good market and product knowledge Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good computer skills (Excel, Word) Fluent in English Additional Information Expeditors offers excellent benefits: Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Lead Agent will assist the Manager and Supervisor with all aspects of the Air Export Department, focusing on ensuring the proper and timely movement of freight while delivering exceptional customer service. Major duties include managing the freight process flow, accurate data entry, tracking files, handling client/vendor billing, and maintaining supplier relationships.