Lead Agent - Customer Service Rep - Full Time at United Airlines

Zurich, Zurich, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Conflict Resolution, Decision Making, Leadership, Reliability, Professional Appearance, Flexibility, Public Contact, Ticketing, Baggage Handling, Operational Supervision, Vendor Compliance, Teamwork, Problem Solving, Fluency in English, Fluency in German

Industry

Airlines and Aviation

Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description As the face of our customer, here’s what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable. Please submit CV/Resume in English. Job overview and responsibilities: Lead, direct and coach UA personnel (CSRs) Working in Airport Lobby, Gate and ramp supervision Entails working with the ground handler to supervise ramp for all united flights and ensuring vendor compliance with all security requirements and regulations Meeting, boarding flights and assisting customers wherever required Other duties including back-office administration, full operational supervision to ensure the smooth and professional service to our customers, both internal and external Full operation supervision of vendors and ensuring compliance with all security and safety requirements and regulations This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country. Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates. Qualifications What’s needed to succeed (Minimum Qualifications): High School Diploma or equivalent school leaving certificate Minimum of 2-3 years previous work experience in airport operations Proven track record of reliability Professional image and appearance Strong communication skills Conflict resolution and decision making, with the ability to lead Fluent in English and German (written and spoken) Flexible approach to work standards and duties Public contact / customer service experience Must be able to live and work in Switzerland without visa sponsorship or support Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position Must be able to work any shift/any day including holidays, weekends and/or nights in a 24-hour operation Attendance is required at work location What will help you propel from the pack (Preferred Qualifications): Bachelor's Degree International GSC qualified Working knowledge of the region

Responsibilities

Lead and coach customer service representatives while supervising airport operations. Ensure compliance with security and safety regulations and provide exceptional service to customers.