YOUR MISSION:

As a Lead Agent Integration Engineer (f/m/d), you will drive architectural excellence, lead critical engineering initiatives, and enhance the scalability and security of our Agent Integration Engineering (AIE) ecosystem. You will play a key role in mentoring and coaching engineers while shaping the future of our platform through innovation and best practices.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Lead infrastructure improvements and optimize engineering architecture
• Develop new features and functionality for a scalable and robust AIE ecosystem
• Align with Engineering Leads across departments on key migrations and security initiatives
• Drive tech debt reduction and enforce engineering best practices in testing, monitoring, and observability
• Act as a mentor and coach, supporting the growth of less experienced engineers
• Conduct pair programming and code reviews to maintain technical excellence
• Establish and maintain clear architectural documentation and guidelines
• Facilitate the productization of existing workarounds to enhance the AIE ecosystem