Lead Agent- Order Management at Expeditors

Phnom Penh, Phnom Penh, Cambodia -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Organizational Skills, Interpersonal Skills, Microsoft Office, Communication, Customer Relationship Management, Compliance, Problem Solving, Training, Mentoring, Process Improvement, Attention to Detail, Initiative, Integrity, Teamwork, Time Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder. Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. · 18,000+ trained professionals · 346 locations worldwide · Fortune 500 · Globally unified systems Job Description KEY RESPONSIBILITIES: People: Identify with manager / supervisor, develop, and mentor your No. 2, 3. Allocate workloads within Documentation team to ensure smooth operations. Ensure OM employee meets company standards of 52 hours training per year. Follow-up new hires training as per company standards. Periodically communicate department goals and expectations with team to ensure buy-in and accountability. Operations: Process shipments in Expeditors transportation system within timeline specified by Ocean Lateral and OPS. Ensure OM Workflows, and other customized reports are monitored to manage exceptions daily. Ensure invoices are billed and sent to customers no later than Tuesday 17:00 after the sailing week. Maintain strong relationships with service providers. Meet compliance at all times. Understand department process flow, constantly looking for areas of improved efficiency. Audit files and work with the team on meeting operating process standards. Customer: Assist the manager and supervisor in timely responding to requests for information. Build and maintaining strong relationships with customers. Participate in the transition of new business / updates to existing business. Assist in retention calls and complete customer reviews with your regular customers to document in the CRM. Join weekly sales meeting. Finance: Proactively work to maintain and monitor invoice payment within terms. Ensure company credit procedures are followed and utilized effectively. Participate in weekly A/R meeting. Compliance: Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings. Culture: Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Systems: Be open to implementing new system changes and enhancements with your team. · Be involved and suggest system/process improvements. · Set the tone of this environment within your team. Qualifications Knowledge: Expeditors company policies and procedures knowledge A good understanding of Expeditors’ products, services and systems Good market and product knowledge. Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Good Microsoft Office skills (Excel, Word etc.). Fluent in English Pro-active, strong organizational skills Behaviours: Self-reflecting and open to feedback Initiative and ability to work in autonomy Role model of integrity and pride for all employees Proven leadership attitude and background Punctual (no more than 3 times of late come per month) Additional Information Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Further information about the Company can be obtained at Expeditors’ website: http://www.expeditors.com. Only short-listed candidates will be contacted. Any employment with Expeditors is contingent upon satisfactory completion of a background check. All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process. Further information about the Company can be obtained at Expeditors’ website: http://www.expeditors.com. Only short-listed candidates will be contacted. Any employment with Expeditors is contingent upon satisfactory completion of a background check. All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.

Responsibilities

The Lead Agent in Order Management is responsible for overseeing the Documentation team, ensuring smooth operations, and maintaining strong relationships with customers and service providers. This role includes processing shipments, monitoring workflows, and promoting compliance with company policies.