Lead Agent - Transcon, Customer Service at Expeditors

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Freight Process Flow, Rate Negotiation, Billing, Interpersonal Skills, Organizational Skills, Computer Skills, English Fluency

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description Major Duties and Responsibilities Ensure smooth and timely freight process flow Coordinate and negotiate rates with our contracted vendors Ensure accurate and timely client and vendor billing Interact with customers in arranging their shipments to meet customers service standards Contribute and maintain good relationship with suppliers Meet compliance at all times Network communications, timely responses to emails and requests Work with team to meet KPI standards in accordance with Company procedures Assist in retention calls and complete customer reviews Ensure company credit procedures are followed and utilized effectively Participate to the transition of new business / update to existing business Qualifications 1 years of industry specific qualification Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good computer skills (Excel, Word) Fluent in English Additional Information Expeditors offers excellent benefits: Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company

Responsibilities

The Lead Agent is responsible for ensuring smooth and timely freight process flow and coordinating with vendors. They will interact with customers to arrange shipments and maintain compliance with company procedures.