Lead the design and delivery of conversational AI and voice solutions using Google Dialogflow across platforms like Genesys and AWS Connect
Build and optimize voice bots and virtual agents, ensuring high-quality NLU, speech processing, and seamless human handoffs
Develop and enhance AI/ML models and LLM-based capabilities, including use of Gemini Enterprise CX (GECX) for advanced conversational intelligence
Implement real-time communication solutions using LiveKit for streaming voice interactions
Integrate AI systems with backend services, APIs, and enterprise platforms (CRM, data systems)
Establish scalable architectures, DevOps/MLOps practices, and performance monitoring frameworks
Lead technical teams, drive best practices, and collaborate with stakeholders to deliver improved customer experiences
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
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