Lead AI Solution Engineer at Manulife

, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

182900.0

Posted On

20 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Strategy, Program Management, Solution Architecture, Cross-Segment Initiatives, Stakeholder Engagement, AI Technologies, Machine Learning, Natural Language Processing, Agile, MLOps, Change Management, Cross-Functional Leadership, Cloud AI Platforms, Enterprise Architecture, Ethical AI, Regulatory Compliance

Industry

Insurance

Description

This is a pivotal leadership opportunity to accelerate John Hancock / Manulife AI transformation journey. The Lead will operationalize our AI strategy by delivering enterprise-scale programs that embed AI into processes, products, and customer experiences. This role offers the chance to shape innovation at scale, influence senior leaders, and drive measurable business impact across multiple business units. Position Responsibilities Operationalize AI strategy by translating priorities into actionable initiatives aligned with the Canadian AI roadmap. Define scope, architect solutions, and establish delivery plans for transformative AI programs. Identify and lead cross-segment initiatives leveraging AI capabilities to create shared value. Oversee program execution, driving adoption and embedding AI into workflows and decision-making. Partner with technology and business teams to design scalable AI solutions using modern platforms and practices. Engage stakeholders, act as a trusted advisor to senior leaders, and influence enterprise priorities. Evaluate buy/build/partner approaches for AI capability development and manage strategic partnerships. Required Qualifications 10+ years in technology, analytics, or transformation leadership roles, with significant AI/ML delivery experience. Proven ability to lead enterprise-scale programs involving AI and business change. Master’s degree or equivalent experience in Computer Science, Data Science, Engineering, or related fields. Strong understanding of AI technologies (ML, NLP, GenAI) and modern delivery practices (Agile, MLOps). Expertise in scoping and architecting complex initiatives bridging technical and business domains. Exceptional communication and influencing skills with senior stakeholders. Experience in change management and cross-functional leadership. Preferred Qualifications Familiarity with cloud AI platforms and enterprise architecture. Experience in financial services or regulated industries. Knowledge of ethical AI frameworks and regulatory compliance. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $132,900.00 CAD - $182,900.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

Responsibilities

The Lead AI Solution Engineer will operationalize the AI strategy by delivering enterprise-scale programs that embed AI into various processes and products. This role involves defining the scope, architecting solutions, and overseeing program execution to drive measurable business impact.