Lead Ambulatory Service Rep - Outpatient Nutrition/GI Clinic at Texas Children's Careers

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Patient Flow Management, Customer Service, Registration, Charge Entry, Insurance Authorization, Filing System Maintenance, Office Support, Communication, Coordination, Supervisory Experience, Pediatric Experience, Financial Counseling Referral, Appointment Status Change, Office Supply Management

Industry

Hospitals and Health Care

Description

We’re hunting for a Lead Ambulatory Service Representative with the Outpatient Nutrition/GI clinic at The West Campus location, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will work directly with licensed providers or a group of providers in a virtual or non-virtual care setting. The Lead Ambulatory Services Representative assists the care team by coordinating complex patient care activities, administering the patient scheduling system for the designated provider(s) and supporting patient flow and serving as an expert or MD liaison for clinic unlicensed functions and patients/families. As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. Think you’ve got what it takes? Job Duties & Responsibilities Conducts patient admission process, including check-in/welcome desk, PAR's, registration, past pending. May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete. Performs patient registration procedures per department process. Ensures that all necessary patient forms are provided and filled out for the clinic visit Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes. Alerts staff and providers of any changes or discrepancies in patient’s scheduled appointment May refer all patients with no or inadequate funding to the financial counselor with zero reported complaints. Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status. May maintain an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroy missed referrals after one month. May review new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Contact Central Scheduling with parents to schedule an appointment. Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed. May perform closing procedures (i.e. - reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports for Texas Children’s and Baylor, making deposits) in accordance with department processes. Provides insurance authorization and collection of cash and deposits for hospital. Coordinates schedules for clinic. Performs charge entry and reconciliation. Provides appropriate customer service and communication to patients and families. Provides basic office support which may include ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing and filing documents; and collecting and distributing mail. Ensures efficient patient flow and room management. Assists in guiding the work of the Ambulatory Services Representatives and Senior Ambulatory Services Representatives Skills & Requirements Required H.S. Diploma or GED Required 3 years' Experience in a healthcare setting with preferred pediatric and supervisory experience Texas Children’s Hospital West Campus is Houston’s first community hospital designed, built and equipped exclusively for children in one of the city’s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy. To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Responsibilities

This role involves coordinating complex patient care activities, administering the patient scheduling system for designated providers, and supporting patient flow within the Outpatient Nutrition/GI clinic. Responsibilities include conducting the patient admission process, managing appointment statuses, and serving as an expert liaison for clinic unlicensed functions.