Lead Analyst, Content Risk at GoFundMe

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Moderation, Crisis Management, Policy Escalations, Project Management, Cross-Functional Collaboration, Regulatory Policies, Trust And Safety, Fraud Prevention, Subject Matter Expertise, Mentoring, Quality Assurance, Analytical Skills, Problem-Solving, Stakeholder Influence, Judgment, Risk Operations

Industry

Fundraising

Description

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for our next Content Risk Lead Analyst to join our growing Trust & Safety team. This role plays a critical part in protecting our customers from fraud and misuse while ensuring GoFundMe remains a safe and trusted platform. Lead Analysts operate as leaders and subject matter experts, driving operational excellence, cross-functional collaboration, and high-impact initiatives that safeguard our community and brand. As a Lead Analyst, you will focus on complex content moderation reviews, high-risk policy escalations, crisis management, project management, and cross-functional initiatives. This is a fast-paced role where you’ll apply advanced judgment, influence stakeholders, and independently lead critical workstreams that strengthen Content Risk operations. You’ll be part of a team of motivated professionals who are passionate about building trust and protecting our global community. This role offers the opportunity to develop subject matter expertise, lead initiatives, mentor peers, and shape the evolution of our policies and operational processes. The Job Provide high-quality review and resolution of complex or high-risk escalations across GoFundMe’s platforms, including executive, media, legal, and third-party partner inquiries. Exhibit consistent leadership by ensuring daily coverage needs are met, supporting escalations in real time, and serving as a point of contact during high-impact situations. Independently lead crisis response efforts, including drafting initial guidance, anticipating backlog or enforcement trends, and implementing monitoring measures. Apply advanced knowledge of regulatory policies and enforcement standards, and implement mitigation measures such as keyword rules or workflow improvements when necessary. Maintain a working knowledge of Content Moderation, Compliance, and Risk responsibilities, understanding both the “what” and the “why” behind decisions. Act as a subject matter expert in one or more specialty areas (e.g., crisis management, legal processes, compliance, product risk, or policy development). Lead or co-lead cross-functional initiatives in partnership with Product, Legal, Compliance, Communications, Trust & Safety teams. Mentor and coach Analyst I, Analyst II, and Senior team members through onboarding, real-time feedback, QA calibration, and hands-on guidance during escalations. Provide quality assessments and auditing support, contributing to continuous improvement of case quality and consistency. Make informed decisions in high-impact or ambiguous scenarios, including circumstances requiring judgment beyond existing guidance. Proactively identify operational gaps, policy ambiguities, or workflow inefficiencies, and partner with leadership to implement scalable solutions. Serve as a trusted liaison for cross-functional stakeholders, adapting communication style to influence and advise on complex matters. This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies. You Bachelor’s degree or equivalent experience preferred. 6+ years of experience in Trust & Safety, content moderation, fraud prevention, compliance, or a related field within a technology-driven environment. Advanced expertise in trust and safety practices, online content integrity, crisis response, and regulatory enforcement. Demonstrated ability to independently manage complex investigations, executive escalations, and high-impact or sensitive cases. Proven track record of leading projects or cross-functional initiatives that drive measurable operational improvements. Experience mentoring peers, facilitating onboarding, and providing structured feedback or QA calibration. Strong analytical and problem-solving skills, with the ability to evaluate complex scenarios and adapt existing approaches creatively. Ability to influence stakeholders and communicate effectively across teams, including senior internal partners. Sound judgment in ambiguous situations, with the ability to make decisions that may impact customers, brand, and team operations. Demonstrated leadership qualities, including ownership of coverage, escalation management, and proactive planning. Willingness and resilience to review potentially graphic or objectionable material (e.g., violence, exploitation, or offensive content). Strong alignment with GoFundMe’s core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Why you’ll love it here Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom.

Responsibilities

This role involves providing high-quality review and resolution for complex or high-risk content escalations, including handling executive and legal inquiries, while independently leading crisis response efforts. The Lead Analyst will also act as a subject matter expert in specialty areas and mentor junior team members.