Lead Analyst, Field Operations at Brightspeed

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Operations, Analytical Skills, Process Development, Compliance Testing, Subject Matter Expert, Communication Skills, Technology Integration, Lean Principles, Fiber Facilities, Copper Facilities, Office 365, Test Equipment, Training Development, Programming Tools, Problem Solving, Team Collaboration

Industry

Telecommunications

Description

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We are looking for a Lead Operations Analyst to join our team! As a Lead Operations Analyst, you will be responsible for creating and supporting Mass Markets field operations including processes, standards, compliance testing and test equipment support. You will have an in-depth, working knowledge of field operations and industry standards with a practical understanding of roadblocks, issues, and limitations the field faces. This role involves continuously looking for ways to remove roadblocks through technology and lean principles in order to streamline processes, automate daily tasks, improve quality, and reduce cost. As a Lead Operations Analyst, your duties and responsibilities will include: Develop and maintain field processes for mass markets field operations. Support field technicians as a Subject Matter Expert (SME) on topics including DSL, GPON, field testing, remote speed testing, bonding and grounding, mobile tools etc. Lead deployment of processes and programs impacting all of field operations. Communicate process changes throughout field operations including executive management Work with other organizations to collaborate on improvements and develop new processes Develop system integrations in conjunction with vendors and or partners in other organizations Qualifications WHAT IT TAKES TO CATCH OUR EYE: Bachelors or Equivalent and 10+ years related experience Extensive experience with Office 365 including Microsoft Office, Word, Power Point and Excel Extensive experience with Viavi HST 3000, ONX580 or test meters for similar use Extensive experience with fiber and copper facilities in a telco environment Possess strong analytical skills with the ability to identify performance drivers and trends Demonstrated experience working effectively within tight deadlines and firm schedules Good business judgement with the ability to overcome obstacles and think strategically to solve business problems Effective verbal and written communication skills. Additional Information BONUS POINTS FOR: Experience using analytical tools to identify, resolve and track operational issue Experience developing training including tutorial videos Familiarity with programming and analytics tools such as Power BI, Qliksense, Splunk, Power Apps, scripting etc. #LI-MH1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California Residents Brightspeed’s Privacy Notice

Responsibilities

The Lead Operations Analyst will create and support Mass Markets field operations, focusing on processes, standards, and compliance testing. This role involves leading the deployment of processes and collaborating with other organizations to improve operations.