Lead Analyst, HRIT at AIA Group Ltd

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System administration, Workday, Integration, Business mapping, Solutions architecture, System configuration, SLA management, Change request management, Technical support, Data analysis, Problem solving, Communication, Presentation skills, Training delivery, Project management

Industry

Insurance

Description

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role • Perform System administration for AIA Global HRIT Platform • Supporting HRIT Technical Lead & Manager on work assignments. • Able to manage all aspects of the integration, business mapping between Global HRIT Platform and other related systems. • Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned. Roles & Responsibilities Perform system configuration and customization. Ensure resolution time meeting SLA target. Manages all assigned Change Requests and deliver according to the target resolution time. Self-discipline and good deliverables to promote accountability and trust at work. Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base. Support Manager in executing proof of concepts (POCs) for new Change Request when necessary. Provide training with end users in several ASPAC locations if necessary. Participate in regional project activities with HRIT focus. Successful system and process integration, efficient SLA driven end-user support and communications. Delivery of system and business process training for PCR. Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required Communication Requirements Internal: Works with all HRIT CoE members to ensure the work meets users’ requirement Liaises with necessary AIA colleagues outside HRIT CoE to ensure delivery of the functional work as required. External: Escalate and work with vendor for HRIT issues including report system issues, raise service request for changing system parameters, files and customization. Minimum Job Requirements: Education University / College graduate in computer science or other relevant discipline. Experience 3 to 5 years’ relevant experience in regional solution/system support. Has exposure in Workday as a support function or as an end user Has Workday configuration experience in Integration & Reporting module Special skills SLA familiarity and performance driven work culture. Good problem solving and analytical skills. Good communication and presentation skills. A good team player Consistent and proactive in BAU operations and deliverable Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. AIA Digital+ is central to AIA’s goal of being a customer centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile. We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees. Reimagine a brighter future at AIA Digital+. View our AIA Digital+ LinkedIn page AIA Digital+ is part of AIA Group Limited At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

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Responsibilities

The Lead Analyst will perform system administration, configuration, and integration for the global HRIT platform while ensuring SLA targets are met. They will also support end users, manage change requests, and collaborate with regional teams to deliver functional HRIT solutions.