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Lead Aquatics Service Agent S2026 at Boars Head Resort & Birdwood Mansion

Charlottesville, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Experience, Hospitality, Check-in Process, Pool Deck Maintenance, Guest Engagement, Scheduling, Team Building, Service Recovery, Instruction, Special Events, Forbes Travel Guide Standards, 4 Diamond Service Expectations

Industry

Hospitality

Description

Description Responsible for leading Aquatics Service Agent team and the overall guest experience. Provide exceptional hospitality to members and guests through check-in process, maintaining pool deck cleanliness and guest engagement Requirements Meet with the Aquatics Supervisor as needed to discuss scheduling, supplies needed, training sessions, teambuilding activities and other related issues. Provide support to Aquatics Service Agents in absence of Aquatics Supervisor. Address service recovery issues at time of incident and follow up with Supervisor and additional managers as needed. Act as a leader for the Aquatics Service Agent staff both by demonstration and instruction. Help cover all special events, including holidays. Maintain Forbes Travel Guide and 4 Diamond Service Expectations at all times.

Responsibilities

The Lead Aquatics Service Agent is responsible for leading the Aquatics Service Agent team and ensuring an overall exceptional guest experience through various service interactions. This includes overseeing the check-in process, maintaining pool deck cleanliness, and engaging with members and guests.