Lead Assistant Manager at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Mentoring, Performance Management, Operational Efficiency, People Management, Client Satisfaction, Problem Resolution, Critical Thinking, Compliance, Workload Management, Conflict Resolution, Escalation Handling

Industry

Business Consulting and Services

Description

The primary role of the job is to coach and mentor the Assistant Managers to ensure that they meet scorecard performance on a monthly basis. They work with a team of other Lead Assistant Managers to maintain effective team working relationships hence ensuring high level of engagement and morale in their respective teams. Essential Overview: 1. Operational Efficiency * Provide effective coaching and feedback to Assistant Managers that enable them to improve their performance * Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking * Articulate performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performance * Ensure compliance with internal policies and procedures, external regulations and information security standards * Communicates productivity expectations, balance workload (e.g., daily team meetings to discuss new updates), monitor efficiency and initiate control measures to minimize variances in workload over time 1. People Management * Ensures the team's understanding and use of information system capability and functionality * Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed * Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance * Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level 1. Client Satisfaction * Monitor random transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. * Protects the confidentiality of member information and adheres to company policies regarding confidentiality * Handle client feedback and escalations. Client Interaction, where required at the level of Supervisors. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com [http://www.exlservice.com/]. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers. EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Responsibilities

The role focuses on coaching and mentoring Assistant Managers to ensure monthly scorecard performance and high team morale. Responsibilities include managing operational efficiency, ensuring policy compliance, and handling client feedback and escalations.