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Lead Assistant Manager at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

QA Engineering, Technical Operations, ServiceDesk, Incident Management, Application Monitoring, KPI Analysis, Team Training, Escalation Handling, Test Automation, Cloud QA, Result Reporting, Process Improvement, Application Workflows, Digital Solutions, Client Outcomes, Collaboration

Industry

Business Consulting and Services

Description

As QA Engineer, you will … Responsible for maintaining overall SLA for Technical Operations. Work closely with ServiceDesk and Level 1 teams to streamline query management. Must understand the business and application workflows of the supporting systems. Responsible for proactive monitoring of application uptime and reduction in incidents. Organize and coordinate major incident management and critical outages. Triage and collate monthly operational KPIs to identify areas of process improvements. Train and mentor team members on supporting systems. Handle escalations and drive initiatives that enable the Level 2 support team to function more efficiently. Automate and execute QA plans for EXL Digital solutions that utilize EXL Digital products and solutions to improve client outcomes. Contribute to Cloud QA best practices around test automation, test execution, and result reporting for the Digital team. Share QA findings with the Cloud COE and Digital peer teams to enhance future offerings.

Responsibilities

The Lead Assistant Manager will be responsible for maintaining overall SLA for Technical Operations and organizing major incident management. They will also monitor application uptime and drive initiatives for the Level 2 support team.