Lead Associate - Operations - (HR OPERATIONS - HRO - PUNE SP INFOCITY - PLE at WNS Global Services

, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Operations, Administration, People Services, Payroll, Employment Law, SuccessFactors, Communication, Team Management, Coaching, Reporting, Data Entry, Continuous Improvement, Confidentiality, Sickness Absence, Onboarding, Client Communication

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job Description Summary / Purpose:To provide high levels of People Services support to our colleagues, including administration throughout the complete employee life cycle including Joiners, Movers, Leavers, Referencing, Compensation & Benefits, Family Leave, Absence and ways of working support. Adhere to Canada Life people policies and procedures. Seek opportunities for continuous improvement to ensure all people systems, customer data and systemic processes are up to date and accurate and key risks within are controlled and regulations adhered to.Duties / Responsibilities:1)To manage a team ensuring service level targets are fully understood and met, quality standards are maintained.2)Serve as the first point of contact for managers, employees, and candidates, delivering accurate, customer-focused support using deep knowledge of HR policies, payroll and employment law.3)Manage the People Services mailbox by categorizing and prioritizing queries, coordinating with the team and managers on urgent issues and escalations.4)Manage SuccessFactors workflows to meet payroll deadlines and ensure accurate pay updates.5)Maintain the accuracy SuccessFactors our HRIS and individual colleague personnel files.6)Case manage Family Leave for colleagues, ensuring leaders follow processes and employees are well supported throughout.7)Respond promptly and effectively to all requests with clear, high-quality communication, while upholding strict confidentiality.8)To lead team and take responsibility to motivate for performance and development for all Team reporting.9)Provide proactive support to people leaders on sickness absence.10)Capable of managing high volume and work under pressure11)Administer transactional activities and ensure accurate and timely processing in accordance with procedures & client requirements12)Ability to produce required HR reports/Preparation of weekly/monthly dashboards13)Maintain communications with clients, employees, and vendors in an efficient and timely manner14)Train and Coach junior members in the team15)Ensure smooth candidate transition from Talent Acquisition to People Services by managing records, vetting, and onboarding paperwork timely for SuccessFactors and IT readiness.16)Keep the recruiting managers up to date and respond efficiently to people leader and17)candidate queries throughout the process. Provide weekly update to relevant parties in Canada Life of new starters.ACCOUNTABILITY:• Ensure the employee data entry is accurate and complies with reporting requirements• Understand People Risk management policies and procedures Qualifications Qualifications and Personal Attributes:•Overall Experience Required: 3-5 years•09-12 months of Prior Experience in UK HR Operations & Administration Processes•Should have good, MS Office and Reporting skills•Graduate (Any Stream)

Responsibilities

The Lead Associate will provide high levels of People Services support throughout the employee life cycle, ensuring service level targets are met and quality standards maintained. They will manage a team, serve as the first point of contact for HR-related queries, and ensure accurate processing of HRIS data.