Lead Associate - Operations (Quezon City) at WNS Global Services

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GDS Travel Operations, Sabre, Amadeus, Galileo, Customer Service, Corporate Travel Management, Problem Solving, Attention To Detail, Travel Routing, Booking Process

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description -Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor - Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel related information as appropriate Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements - Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them -Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow -Work well under pressure, adapting quickly to change and adversity -Go above and beyond to ensure a memorable experience with every interaction Qualifications - Completed at least 2 years in college - Must have at least 3 years of relevant experience handling GDS Travel Operations - Must have experience using any GDS Tool (Sabre, Amadeus, Galileo, etc.) - Plus if experienced handling Corporate Travel Accounts Additional Information Benefits and Company Perks: • Structured career path • Growing and expanding team – more internal career progression opportunities for all • Safe work environment • Free HMO coverage from day 1, including your domestic partner • Skills training opportunities • Paid leaves • Annual appraisal

Responsibilities

Deliver end-to-end customer service by providing consultation on travel bookings, fares, and routing. Utilize GDS tools to arrange air, rail, car, and hotel accommodations while ensuring a high-quality client experience.