Lead Associate - Operations-REF96471U(Accounts Receivable - Collections) UK at WNS Global Services

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order-to-Cash, Collections, Cash Application, Dispute Resolution, Account Reconciliation, Turnaround Time, SLAs, SAP, Voice Calling, Debit and Credit Transactions, Root Cause Analysis, Process Improvement, Verbal Communication, Written Communication, Customer Orientation

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Demonstrates a clear understanding of the application of principles related to the Order-to-Cash (O2C) process and effectively applies them to assigned tasks. Capable of independently managing allocated responsibilities in Collections and Cash Application in accordance with specific client processes, ensuring compliance with defined Turnaround Time (TAT) and accuracy standards. Collections Responsibilities Conducts voice calls with customers for payment follow-ups. Manages and resolves customer disputes effectively. Performs customer account reconciliations to identify and resolve discrepancies. Cash Application Responsibilities Performs cash application activities accurately and within timelines. Conducts account reconciliations to ensure correct posting of payments. Handles dispute management when discrepancies arise. May perform voice calling with customers when required (not mandatory). Maintains clarity on debit and credit transactions. Possesses basic accounting knowledge. Working knowledge of SAP is preferred. Customer Orientation Demonstrates the ability to understand client expectations and requirements. Strives to meet and improve performance against SLAs and deliverables. Takes ownership of issues by communicating findings clearly and proposing solution-oriented resolutions. Builds and maintains effective relationships with line managers, counterparts, and stakeholders. Accountability Maintains clear understanding of individual expectations and responsibilities. Takes ownership of assigned tasks and consistently delivers measurable results aligned with role expectations. Collaboration & Teamwork Works towards achieving organizational goals rather than focusing only on individual tasks. Addresses and resolves conflicts at their level, escalating when necessary. Demonstrates a strong collaborative mindset. Adapts positively to change management initiatives. Resolves issues through collaboration within WNS teams, consulting or escalating to other teams/towers when required. Analytical Thinking & Problem Solving Identifies anomalies, errors, and discrepancies in outputs. Investigates problem areas to determine root causes. Applies different scenarios and contextual analysis to determine possible causes of issues. Recommends and supports process improvements to enhance efficiency and accuracy. Communication Skills Actively participates in team discussions and meetings. Clearly articulates ideas and viewpoints. Demonstrates active listening and builds understanding from discussions. Shows strong verbal and written communication skills. Qualifications B.com Graduate

Responsibilities

Responsibilities include independently managing Collections and Cash Application tasks, such as conducting payment follow-up calls, resolving disputes, and performing account reconciliations in compliance with client processes and timelines. The role also requires accurate cash application, maintaining clarity on transactions, and utilizing basic accounting knowledge.