Lead Associate - Process Training - Gurgaon - REF98366Q_2026241008 at WNS Global Services

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Adobe InDesign, Photoshop, Illustrator CC, MS Office, PPT Design, Graphic Design, Process Training, Infographics, Interactive Content, Reporting, Communication, Organizational Skills, Training Delivery, Performance Management, Data Analysis, Layout Design

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Required Skills – PPT Designer OR Graphic Designer - 3 to 5 years, (Business is open to look candidate from Technical Background, Process Training Preferred) Shift Timing – Rotational Shift Mon to Fri (Work from Office) Job Description: Roles & Responsibilities • Excellent visualization ideas with knowledge of print/web platforms • Responsible for executing creative, art and execution of interactive projects • Proficiency with presentation software, infographics, interactive online content platforms • Should be able to layout PPT Slides, InDesign/word/Excel files as per the template and specifications • Ability to create new templates in PPT/Word/InDesign • Efficient enough to deliver short TAT projects • Able to handle complex Layouts • Ability to achieve expected quality output along with daily targets • To deliver training to employees following process training manuals, training plan & standards and publish relevant reports. • Drive & deliver desired performance during OJT/ Nesting/ Certification • To gauge the post training performance of agents trained during the OJT period • To conduct refreshers and floor briefings when required. • To evaluate and provide feedback to the training manager on amendments to the training material • Reporting and driving the production and accuracy for the team. • Perform the on floor training activities. Qualifications • A Bachelor’s degree in any discipline. • 3-4 Years of experience working with Adobe InDesign, Photoshop, Illustrator CC, MS Office and PDF export settings• Strong communication and organizational skills. • Capable of working within a fast-paced work environment and work on multiple projects at one time. • Highly motivated, self-driven, and able to work independently as well as follow creative direction. • Should be willing to work in 24*7 environment.

Responsibilities

The role involves executing creative projects using design software and creating templates for presentations and documents. Additionally, the lead associate is responsible for delivering process training, conducting floor briefings, and monitoring agent performance during OJT.