Lead Associate - Transactional Quality ( Accounts Payable/ AP/ PTP ) at WNS Global Services

Pune City, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Auditing, Accounts Payable, Procure to Pay, Root Cause Analysis, ISO Guidelines, Calibration, Error Analysis, Reporting, Feedback Management, Process Improvement

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description • Complete Daily Quality checks as per the process requirement• Provides on time Feedback to the agents for the errors identified• Conduct Customer comeback analysis for all the errors received from the clients• To meet the monthly sampling numbers as per the defined target• Complete the feedback targets as specified in the QSD• Contribute brainwave ideas to improve the process• Prepare all team and client related reports for Quality• Complete RCA for all the errors identified• Ensure the QA process adheres to ISO guidelines• Identify the improvement areas for staff and share it with the AM- Quality• Communication with clients on a periodic basis• Complete the Calibration exercise on a periodic basis as defined• Create Error analysis/RCA Report within the defined timeline• Attend all the development and quality trainings that are identified for a QA• Help operations in identifying the training needs for the ops associates• Drive projects and be part of the projects that are identified in the team• Minimum 2 years of experience in auditor role Qualifications BCom

Responsibilities

Perform daily quality checks and root cause analysis for errors within the Accounts Payable process. Provide feedback to agents, manage client reporting, and ensure adherence to ISO guidelines.