Lead Associate - Transactional Quality - Mumbai - REF81631E_2025188576 at WNS Global Services

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Finance & Accounting, PTP, OTC, Quality Checks, Reporting, SLA Tracking, Customer Complaints, Root Cause Analysis, Feedback, Team Management, Client Calibration, Performance Enhancement, Accounts Payable, Invoice Processing, Vendor Master Data, Accounts Receivable

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description • Should be well versed with the Finance & Accounting functional knowledge in PTP / OTC. • Understand the overall flow of the F&A Business and should be well versed with the entire cycle of domain. • Should be able to Communicate with the Client and Internal stakeholder. • Conducting Quality Checks as per sampling strategy. • Daily, Weekly & Monthly reporting. • Tracking and Reporting SLA’s. • Maintain customer complaints and perform RCA and initiate Corrective action and Preventive action along with Operation team. • Providing effective feedback to all processers. • Working on Bottom performers to bring them up. • Conduct Team hurdles to update the group on Quality related issues, calibration on new updates, common errors categories and measures to avoid errors. • Client Calibration on new process and updates. • Enhancing Performance of the team based on SLA’s through Quality Control check, Action plan and expert analysis. • Worked in PTP team having Accounts Payable process knowledge. • Knowledge of Invoice Processing. • Knowledge of Vendor Master data. • Knowledge of Travel and Expense. • Knowledge of Payment Proposal will be additional advantage OTC. • Worked in OTC team having Accounts Receivable process knowledge. • Knowledge of Cash Applications. • Knowledge of Customer Creations. • Knowledge of Invoicing. • Knowledge of Collections will be additional advantage. Qualifications B.Com / M.Com / MBA Finance. Additional Information Transactional Quality Work Experience Preferred. Good Communication/Written Skills. Role – Individual Contributor / Internal Stake Holder Management. Hybrid – Weekly 2/3 Days. Shifts - UK / US Shifts – 5:30 PM to 2:30 PM IST.

Responsibilities

The Lead Associate will conduct quality checks, track SLAs, and maintain customer complaints while providing feedback to team members. They will also work on enhancing team performance and conducting client calibrations.