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Lead Associate - WFM at WNS Global Services

, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

WFM Knowledge, Excel Skills, KPI Tracking, Report Preparation, Trend Analysis

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Manage RTA for various locations. Keep tracks on various KPI's to maintain the SL for the process. Prepare various reports for Operations to analyze the trends. Implements logics over Excel to prepare new templates. Qualifications Bachelors Degree and good WFM knowledge along with basic excel skills.

Responsibilities

Manage Real-Time Analysts (RTA) for various locations and track various KPIs to maintain service levels for the process. Prepare reports for operations to analyze trends and implement logics over Excel to create new templates.