Lead Atlassian Solutions Engineer at Braze

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

133700.0

Posted On

08 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Atlassian Cloud Platforms, Jira Software, Jira Service Management, Confluence, Workflow Design, Automation, System Governance, SOX Compliance, Change Management, Communication, Operational Maturity, Continuous Improvement, Vendor Management, Collaboration, Documentation Standards, IT Audit

Industry

Software Development

Description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO We’re looking for a Lead Atlassian Solutions Engineer who combines deep technical expertise with a strategic and solution-oriented mindset. In this role, you will serve as a trusted partner to department and business leaders, helping design and deliver solutions that streamline workflows, strengthen governance, and scale with Braze’s growth. You will own the strategy, configuration, and evolution of our Atlassian Cloud platforms including Jira Software, Jira Service Management (JSM), and Confluence, ensuring they are secure, compliant, and aligned with IT and business objectives. This position goes beyond administration. You will act as the strategic owner of the Atlassian ecosystem, guiding how Braze uses these products to support global operations, audit readiness, and cross-functional collaboration. You will partner closely with IT leadership, engineers, and department heads to define roadmaps, architect scalable solutions, and ensure compliance with SOX and internal IT control frameworks. If you’re driven by strategic partnership and excited to solve infrastructure challenges, simplify complexity, and enable the business through technology, we’d love to meet you. You’ll own and drive projects that define the next generation of IT at Braze, including: Platform Strategy and Cloud Migrations: Lead and guide Atlassian cloud migration efforts, including Jira Service Management and related applications, ensuring successful execution and minimal business disruption Governance and Compliance Enablement: Build and maintain governance frameworks that support audit readiness and operational accountability. Oversee change management, documentation, and access controls to meet SOX and ITGC standards Workflow and Service Delivery Optimization: Partner with IT and business stakeholders to design and implement efficient workflows that improve service delivery, collaboration, and reporting. Align configurations with ITSM best practices to drive consistency and transparency Tool Consolidation and Standardization Integrate legacy or redundant collaboration tools into Atlassian Cloud to create a unified, well-governed platform. Promote best practices for documentation, project structure, and workflow design Reporting and Operational Insights: Develop reporting structures and dashboards that translate Atlassian data into actionable insights for IT and business leaders, improving visibility into performance, SLAs, and customer satisfaction Vendor and Ecosystem Management: Partner with Atlassian-ecosystem vendors and solution providers to evaluate new apps and extensions, manage licensing and renewals, and negotiate service levels and support escalations that optimize cost and performance Cross-Functional and M&A Integration: Collaborate with internal teams and newly acquired entities to align Atlassian usage, workflows, and governance models under Braze’s enterprise standards Main job responsibilities: Own the governance and lifecycle management of Braze’s Atlassian Cloud platforms, ensuring systems remain consistent, secure, and fully auditable Design and implement automation strategies that simplify administration, reduce manual effort, and improve system scalability and reliability Collaborate with business and systems leaders to translate operational needs into Atlassian-based solutions that enhance collaboration, visibility, and accountability Oversee SOX and ITGC compliance across all Atlassian environments by maintaining evidence documentation, performing access reviews, and validating change approvals Manage relationships with Atlassian vendors and solution partners, evaluating new tools, negotiating renewals, and ensuring service levels support Braze’s operational goals Mentor engineers and administrators contributing to the Atlassian ecosystem, promoting best practices, documentation standards, and continuous improvement across IT WHO YOU ARE Skills: Experienced in administering and architecting Atlassian Cloud platforms (Jira Software, Jira Service Management, Confluence) at enterprise scale Skilled at engaging business leaders to design and implement solutions that balance flexibility, scalability, and compliance Proficient in workflow design, automation, and system governance aligned with ITSM and ITGC frameworks Experienced in SOX compliance, quarterly access reviews, and maintaining audit evidence Comfortable leading change management activities and ensuring platform stability and documentation integrity Excellent communicator capable of influencing stakeholders and simplifying complex technical concepts Passionate about operational maturity, continuous improvement, and building systems that enable efficiency and accountability Bonus Qualifications: Atlassian certifications such as ACP-120, ACP-420, or ACP-610 Experience leading Atlassian Cloud migrations, governance programs, or enterprise-scale implementations Background in IT audit, compliance, or ITGC control ownership Experience automating audit evidence or change control processes within Atlassian tools Experience managing vendor relationships and solution provider partnerships within the Atlassian ecosystem For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $113,700 and $133,700/year with an expected On Target Earnings (OTE) between $126,300 and $148,600/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology. You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Responsibilities

You will own the strategy, configuration, and evolution of our Atlassian Cloud platforms, ensuring they are secure, compliant, and aligned with IT and business objectives. This role involves acting as the strategic owner of the Atlassian ecosystem, guiding how Braze uses these products to support global operations and cross-functional collaboration.