WHO IS FLOCK?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.
Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.
Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.
We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

THE SKILLSET

• 10+ years of experience in a technical support, engineering, or related role.
• Proven expertise troubleshooting and remotely supporting robotic or autonomous systems.
• Strong working knowledge of Embedded Linux environments.
• Familiarity with electrical and mechanical hardware (motors, sensors, controllers).
• General IT understanding of networking and cloud infrastructure.
• Ability to collaborate cross-functionally with engineering and development teams to resolve technical issues.
• Strong organizational skills for issue tracking, escalation management, and documentation.
• Experience interfacing directly with customers in high-stakes or technical contexts.
• Ability to review logs, trace faults, and perform in-depth troubleshooting of complex systems.
• Skilled in producing clear troubleshooting guides and knowledge base content for Tier 2 support.

Preferred Qualifications:

• Experience analyzing historical robotic path and telemetry data (e.g., RViz, PX4Tools, or similar).
• Background in teleoperation of robotic systems.
• Experience managing or leading technical support teams.
• Hands-on experience with AWS and cloud technologies, including visualization and database tools (Grafana, Sigma, Tableau, etc.).
• Experience in drone or aviation systems and/or FAA Part 107 certification

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 DAYS AT FLOCK

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

In this role, you will:

• Provide advanced technical guidance to Tier 2 support for general troubleshooting.
• Own and resolve case escalations for Tier 3 support in partnership with the engineering development team.
• Deliver critical feedback loops to engineering for iterative product development.
• Collaborate with operations to drive customer issue resolution