Lead Benefits Specialist at PetSmart Kenaston

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Benefit Administration, Customer Service, Process Improvement, Subject Matter Expert, Issue Resolution, Auditing, Trend Analysis, Invoicing, Vendor Management, Compliance, Data Privacy, HIPAA, Collaboration, Teamwork, Onboarding, Open Enrollment

Industry

Retail

Description

About the Team Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience! About the Location Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success. About the Job This role is responsible for administering employee benefit programs in compliance with plan rules, legal requirements, and internal policies. The position focuses on delivering a strong employee experience through responsive customer service, supporting key initiatives, and identifying opportunities for process improvement. Key Responsibilities Administer employee benefit programs, including health insurance, retirement plans, and paid time off, in alignment with plan documents and company policies Serve as a subject matter expert and provide guidance to employees on benefit offerings and plan details Resolve complex benefit-related issues from employees, vendors, and escalations from HR partners in a timely manner Support benefits orientations, new hire onboarding, and annual open enrollment activities Conduct audits of benefit plans and processes to ensure compliance and identify gaps or improvement opportunities Analyze trends across benefit programs and partner with Benefits leadership to implement solutions Manage monthly invoicing, vendor funding, and reconciliation processes for all group benefit plans Monitor plan spend to ensure alignment with expected financial targets Maintain and update external-facing benefits website content to ensure accuracy and relevance Ensure compliance with HIPAA and data privacy regulations, safeguarding sensitive employee information Basic Qualifications Bachelor’s degree or equivalent combination of education and relevant experience 3+ years of experience in employee benefits, HR operations, or a related field Demonstrated knowledge of employee benefit programs, including health and welfare and/or retirement plans Experience resolving complex employee or vendor issues with a strong customer service orientation Strong attention to detail with the ability to manage multiple processes and deadlines Preferred Qualifications Experience analyzing data, identifying trends, and recommending solutions Familiarity with compliance requirements, including HIPAA and benefits regulations Experience working with HRIS systems such as SAP Experience with benefits administration platforms Additional Job Considerations This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients. Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results. On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team. * This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position. About the Culture At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet-friendly environment, bring your pets to work and enjoy the on-site dog park! On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education Paid Volunteer Opportunities to spend time doing good for causes close to heart Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

Responsibilities

This role administers employee benefit programs, including health insurance, retirement plans, and paid time off, ensuring compliance with plan rules and company policies. The specialist acts as a subject matter expert, resolves complex benefit issues, supports key initiatives like open enrollment, and manages monthly invoicing and reconciliation processes.