JOB DESCRIPTION:
The Lead Business Insights Specialist will act as an advisor to business leaders and stakeholders by providing recommendations for facilitating or automating practices within the Operational Risk Management division at TD Bank. This is a multi-faceted role that will require expertise in Microsoft Power Platform (specifically, Power Apps, Power BI, and Power Automate), ideally with intermediate SharePoint knowledge.
EDUCATION & EXPERIENCE:
- Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science) Graduate’s degree preferred with either progressive project work experience, or;
- 7+ year of relevant experience; higher degree education and research tenure can be counted
PREFERRED QUALIFICATIONS
- Willing to Consider 5 + Years
- Preference for candidates with at least Microsoft PL-200 certification
CUSTOMER ACCOUNTABILITIES:
- Leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to help drive business growth or address business/enterprise needs
- Presents and communicates generated insights and recommended business actions to stakeholders/business leaders in an easily digestible manner, leveraging tools/techniques/methods to produce a variety of visualizations/presentations that fit the audience
- Acts as the primary interface with business to bridge and translate business requirements to analytics and reporting needs for a given domain/business
- Applies collaborative and strong stakeholder management approach to constructively influence and persuade stakeholders and partners where appropriate
- Serves as an authority on a given business domain and provides business expertise to place context around analytics discovery and inform recommendations
- Escalates data/process related problems and communicates to relevant teams in a timely manner and makes recommendations for resolution
- Provides day-to-day support and delivery of analytics
SHAREHOLDER ACCOUNTABILITIES:
- Represents functional area as a business insights & analytics specialized expert
- Synthesizes complex and vast amount of information and translates into actionable insights and strategy
- Builds business requirements and facilitates project execution to develop insights
- Collaborates with partners on business challenges and delivers fact-based analytical advice that aligns to strategy and drives shareholder value
- Identifies opportunities for business growth within a specific business or function by identifying potential use cases and value drivers
- Utilizes both quantitative and qualitative methodologies to interpret and present data effectively and clearly
- Works directly with the business teams to gather the demand for analytics and work with the analytics hub to fulfill the analytics demand
- Provides business explanation for anomalies/outliers identified during analysis
- Works with business functions and analytics teams to transition business requirements to analytics requirements
- Trains business users on how to integrate analytics into decisions
- Leverages knowledge of data capabilities to build and deliver insights
- Develops analysis to corroborate initial proof of concept
- Executes on data requests accurately and within a timely manner
- Identifies and investigates data/analytics related issues
- Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
- Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues
- Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
- Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
EMPLOYEE/TEAM ACCOUNTABILITIES:
- Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
- Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
- Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
- Participates in personal performance management and development activities, including cross training within own team
- Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
- Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
- Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
- Contributes to a fair, positive and equitable environment that supports a diverse workforce
- Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
WHO WE ARE:
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
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