ABOUT LUMEN

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

THE ROLE

Lumen AGT Organization, led by the Chief Revenue Officer, is building a new team (AUTOMATION LAB) to leverage emerging technologies within the Artificial Intelligence field to reengineer existing business processes and reimagine how we go to market with these technologies. The AUTOMATION LAB will sit within the AGT Commercial Excellence Function, and will partner with Sales, Customer Success, Solution Architecture and other AGT functions across all Lumen’s GTM segments – Large Enterprise, Mid-Market, Global Partner Sales, Wholesale, and Public Sector. The Lead business process analyst will report to the SR DIR AUTOMATION LAB. The AUTOMATION LAB team will identify, design, develop, and implement AI solutions to transform and drive continuous improvements across business processes and ways of working within the AGT organization. Specifically, the Lead Business Process Analyst will collaborate with AI technical specialists to redesign workflows and integrate AI into business processes where it adds value.

THE MAIN RESPONSIBILITIES

• Help develop the framework for identifying which processes and workflows should / can be automated in part or whole using AI technologies. Develop the commercial and technical framework to be used to identify and prioritize processes to be automated to improve outcomes – speed, level of effort, cost.
• Help reengineer and optimize processes and workflows by partnering with AI technology specialists to integrate AI technologies into processes and workflows.
• Collaborate closely with IT, Data Science, Operations, and AI technology specialists to gather requirements and integrate AI solutions into the existing technology stack.
• Act as a change agent in AGT for AI-driven workflows. Collaborate cross-functionally to develop communications plans and training programs to help employees adapt to the new tools and processes.
• Help to establish key performance indicators (KPIs) to measure the impact of these process automation projects on business outcomes.
• Regularly report progress of process automation projects to senior leadership and other stakeholders. Communicate successes, lessons learned, and opportunities in a clear, non-technical manner.