Team Operations
Location Holborn Office
County Central London
Ref # 23009
Closing Date 15-Apr-2025
We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always loo k across a wide range of diverse communities.

OUR PROMISE TO YOU…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
  Important Footnote
  Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

As the Lead Business Risk Manager – Change, you will be responsible for managing enterprise programmes of work, comprised of sub projects and a large delivery team to deliver complex programmes which address controls gaps and help to reduce the Bank’s risk profile. You will also provide assurance and guidance to Project Manager’s.

• Collaborate with the Financial Crime (FC) Director, Director of Business Risk, Heads of Business Risk, Business SME’s and IT to deliver end to end change through the project lifecycle, likely including through multiple sub projects
• Manage, build and develop a programme team of direct and indirect reports to achieve project outcomes and close control gaps. Able to lead several inter-related projects through project managers
• Lead delivery through project managers, including development, testing and implementation of IT, processes and training providing guidance and resolving escalated challenges
• Build and manage a consolidated plan – track delivery against agreed milestones, manage delivery risks and issues and support issue resolution. Plan for and manage cross-portfolio and bank-wide dependencies
• Budget management – manage an integrated programme budget for multiple projects and work closely with business leads to secure additional resource, whilst maintaining oversight of Project Managers budgets
• Follow Metro Bank’s governance guidance and chair governance forums with executive sponsors
• Generate reports that will be shared with Exec, Board and FCA
• Identify and manage risks and issues throughout the lifecycle of a project to keep project delivery on track supporting resolution of issues escalated to you by project managers and escalating where support is required
• Ensure any Change is future-proofed to meet our vision and operational adoption is considered
• Collaborate with the Business Risk & Control (BR&C) senior leadership team, Director of Transformation, Director of Business Change & Operational Excellence to agree how the go forward change risk engagement model aligned to the change risk policy principles

• Partner with colleagues across Engineering, Products, Transformation and Operational Excellence to ensure a clear view of the change landscape and associated risk profile and ensuring appropriate 1st line risk prioritisation and engagement in material change

  And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.