Lead - Business Support & Admin at Great Eastern Life Assurance Co Ltd

Cuenca, Azuay, Ecuador -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Support, Administration, Project Management, System Management, Salesforce, User Access Management, Regulatory Reporting, Risk & Control Self-Assessment, Compliance Requirement Self-Assessment, System Solutioning, User Acceptance Testing, Process Improvement, Process Re-engineering, Automation, Standard Operating Procedures, Data Analytics

Industry

Insurance

Description

Job Purpose This position will report to the Head of Agency & FA Operations to lead a team find solutions to processes in supporting business, project & system management and to oversee the day-to-day administration matters of our Financial Representatives. The Job Lifecycle Management: Oversee the administration of the salesforce which includes movement such as transfer, promotion & demotion, leave of absence, change of servicing agents and update of particulars of the financial representatives. System Access Management: Oversee all the systems’ periodic user access review and management of the department system access. Be accountable for the user access granting of department shared folders, DCMS and FPMS. Audit, Risk & Compliance Management: Responsible for the Regulatory reporting, Risk & Control Self-Assessment (“RCSA”) and Compliance Requirement Self-Assessment (“CRSA”) System Solutioning & UAT: Take lead in all system enablement projects & support for the department and play the role of UAT manager for the department. Be accountable for the end- to-end deliverables of the initiatives / enhancements to be implemented within the committed timeline periodic review of the department and support on the internal audit coordination with the various teams. Transformation & Process Improvement: Oversee the review of the current business processes to identify inefficiencies & any potential control gaps; and to recommend appropriate solutions, control and areas for improvement. Understand the various systems across the different sections within the department and be able to propose solutions/ advice for system implementation. Process Re-engineering: Re-engineer the end-to-end process to streamline the various functions of the department. Propose and implement possible automation process which will increase the productivity and efficiency of the department. Coordinator of Department SOPs & Guidelines: Collaborate with the stakeholders to create the detailed Standard Operating Procedures (SOPs), process flowchart and relevant guidelines. Data Analytic & Reporting: Oversee the regulatory reporting and data analytics of salesforce (such as sales performance, compensation, lifecycle movement, etc) using Tableau. Requirements Possess a Degree in IT/ Business/ Finance related studies Relevant work experience in the insurance industry for at least 8 years, preferably with 5 years of managerial experience Experienced in process improvement, project management, system implementation project and User Acceptance Testing Good knowledge in MS Office Applications (Excel, Word, & Powerpoint), and preferably with programming knowledge such as Python, SQL and/or VBA • Good communication and interpersonal skills Strong project management and organisational skills Able to manage stress and work under tight timelines

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

This role involves leading a team to support business, project, and system management, while overseeing the daily administration for Financial Representatives, including job lifecycle management and system access control. Key duties also include managing audit, risk, compliance reporting, leading system solutioning and UAT, and driving process re-engineering and automation initiatives.