Lead Business System Analyst - Atlassian at Dolby Laboratories, Inc.

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Atlassian Cloud, Jira Software, Jira Service Management, Confluence, ScriptRunner, Comala, Table Filter, Charts, API-based Integrations, ITSM Frameworks, Automation, Migration Planning, Stakeholder Engagement, Documentation, Training, Troubleshooting

Industry

Computers and Electronics Manufacturing

Description

Experience with Atlassian Cloud features, app rationalization, and macro remediation is strongly preferred. Bachelor's degree in Computer Science or related field. 8+ years hands-on experience with Atlassian platforms (Jira Software, Jira Service Management, Confluence). ScriptRunner Comala Table Filter & Charts Scaffolding Aura Exposure to migration from Data Center to Cloud (assessment, planning, testing). Strong knowledge of Jira workflows, schemes (permissions, issue type, notification), automations, and SLAs. Strong functional understanding of Confluence structuring, macros, templates, and permissions. Experience documenting requirements, process flows, user stories, test plans, and runbooks. Excellent communication and stakeholder engagement skills across global teams. Atlassian certifications ACP-620 and ACP-120. Understanding of ITSM frameworks. Prior experience rationalizing or replacing legacy macros. Familiarity with API-based integrations (REST). Atlassian certifications ACP-420. Experience with license optimization and cost containment Partner with global teams to gather requirements, assess current usage, and define Cloud platform needs. Lead discovery sessions to identify Data Center dependencies, blocked features, and app-to-app replacements. Support rationalization decisions around marketplace add-ons (e.g., Reporting, Table Filter, Scaffolding, Comala, ScriptRunner). Work closely with vendors on migration planning, macro remediation strategies, and security/compliance impact assessments. Lead and manage projects end-to-end, ensuring successful delivery with ownership and accountability. Assist in building communication and adoption plans for phased Cloud rollout. Design and document Jira workflows, request types, SLAs, forms, and automation rules aligned to operational needs. Configure Confluence spaces, templates, permission models, and lifecycle policies. Identify opportunities to streamline processes using native Cloud automation and integrations. Support integration patterns between Atlassian products and platforms like Salesforce, Miro, GitLab, and Microsoft Teams. Author FRDs, functional specs, configuration guides, and runbooks. Support user acceptance testing and manage hyper-care post-migration. Provide recommendations on permission schemes, groups, project roles, issue security, and Confluence space governance. Troubleshoot platform issues and work with Atlassian Support to resolve. Analyze usage patterns and recommend improvements for adoption and performance. Provide training, office hours, and knowledge articles for end users and space/project admins.

Responsibilities

Lead projects end-to-end, ensuring successful delivery and ownership. Partner with global teams to gather requirements and support rationalization decisions around marketplace add-ons.