Lead Business Systems Analyst - Interoperability at American Express Global Business Travel

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business systems analysis, Software testing, Interoperability, Amadeus, Sabre, GDS systems, API, JSON, XML, SQL, Troubleshooting, Change management, Technical documentation, Data mapping, Nexthink, Datadog

Industry

Travel Arrangements

Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As Lead Business Systems Analyst - Interoperability at Amex GBT Travel Services UK Limited, you will ensure smooth integration and effective operation of our travel servicing applications and infrastructure. Your knowledge will be essential in driving system enhancements, making an outstanding difference in our global operations. What You'll Do Perform comprehensive testing of travel servicing and desktop applications—including add-ons, patches, and installations—to detect and fix defects prior to pilot and production release. Manage E2E pilot activities, globally, to ready for production deployment. Engage with Product and Development Teams and End User Computing to deploy production versions to end-user devices. Coordinate end-users testing and system validation after major network changes or software updates. Anticipate and identify technical and functional issues before they impact end-users and applications. Investigate and address defects discovered during pilots with limited information, applying creative thinking to determine root causes and solutions. Participate in the IT Change Management Board for applications supporting travel customer services, assisting with change due diligence, approval, and communication with collaborators. Build and distribute Service Advisory Communications for events related to planned downtime and software updates as part of the change control process. Facilitate knowledge transfer with support teams and business units for upcoming software deployments. Drive guidelines in the pursuit of continuous improvement and quality. Prepare and present metrics to Leaders articulating end user experience benefit. Additional responsibilities will be added to support GTAS Interoperability initiatives. Ensure compliance with Amex GBT policies and procedures. Collaborator Engagement & Critical Issue Management Maintain timely communication cadence with key collaborators across departments. Recognize when situations require leadership attention and bring them up appropriately with clear context. Coordinate information flow from internal customers to product development teams, ensuring high-impact issues are addressed with agility. Facilitate dialogue between teams to ensure alignment on priorities and outcomes. Navigate competing priorities by understanding collaborator perspectives and finding collaborative solutions. Operational Excellence, Compliance and Flexibility Ensure adherence to Amex GBT policies, procedures, and change management process compliance. Collaborate with various groups (GTAS, product managers, service desk, cyber security, end-user computing, Voice, and Major Incident Management) to get ready for pilot and production releases, and resolve software performance problems. Collaborate across teams (testing, technical product analysts and managers, developers, end-user computing) and apply Nexthink to monitor desktop health and performance, providing hands-on troubleshooting support. Document technical specifications, API contracts, and data mappings to ensure consistency across platforms. What We're Looking For Education & Experience Bachelor’s degree or Master’s degree or equivalent experience in science or engineering. Minimum 6+ years of Travel technology experience. Minimum 4+ years of software testing experience in travel industry, travel management company (TMC), travel technology, or large software enterprise. Familiarity with Amex GBT travel servicing technology OR experience within the Travel Technology sector (required). Strong knowledge of Amadeus and Sabre GDS systems (required). Experience with servicing applications and point-of-sale workflows for Amex GBT or within the Travel Technology industry. Ability to communicate technical information clearly to diverse audiences. Strong problem-solving abilities combined with abstract reasoning and analytical skills. Excellent organizational and time management skills; ability to prioritise multiple priorities. Excellent verbal and written communication skills. Technical Expertise Strong understanding of GDS platforms (Sabre, Amadeus, Travelport) and travel technology spanning front, mid, and back-office applications. Hands-on experience of troubleshooting multi-tiered web-based architectures and desktop/web applications. Proficiency in reading and debugging – JSON/XML, APIs, Web services, .NET Framework, Windows OS, and SQL queries. Experience with cloud platforms (Azure, AWS, GCP) and DevOps tools (Jira, Confluence). Experience with log analysis tools (Datadog, Nexthink, Kibana, Grafana, SOAP UI). Strong understanding of networking, VPN connections, and AWS/Azure. Tools & Systems Nexthink, Datadog, PowerShell, Tanium, Jamf Pro experience is a plus. Experience with ticketing systems (Freshservice, ServiceNow, Salesforce) and incident, case and request management platforms. MS Windows and Office 365 including Microsoft Forms. Professional Proficiencies Excellent written and verbal communication; ability to collaborate across virtual, global teams. High personal accountability, rigor, and strong time management and ability to keep calm and thrive under pressure and get results. Self-starter and quick learner and adaptability to changing environments with minimal mentorship. Hands-on individual who is technically savvy & can work well with all levels and virtual teams, both internal & external. Expert problem-solving skills with a strong attention to detail. Customer and client-focused approach. Certifications & Flexibility ITIL, Nexthink, PowerShell, AWS certification will be a plus. Flexible work schedule; hours and days may vary based on operational needs. 2 to 3 days minimum in office based on scheduled hours. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Click Here to Learn More

Responsibilities

The Lead Business Systems Analyst will ensure the smooth integration and effective operation of travel servicing applications through comprehensive testing and system validation. They will also coordinate with global product and development teams to manage pilot activities and drive continuous improvement in system performance.