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Lead Call Center Representative at TechOp Solutions International

Bethesda, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

26.63

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Handling, Operational Support, Call Center Protocols, Training, Mentoring, Quality Assurance, Communication Skills

Industry

IT Services and IT Consulting

Description

TechOp Solutions is seeking an experienced, reliable Lead Call Center Representative to provide advanced operational support and assist the Supervisor in managing call center activities and ensuring accurate call handling. Handle incoming and outgoing calls, and information inquiries. Assist CSRs with complex call handling or emergency communications. Ensure adherence to call center protocols. Assist with training and mentoring new CSRs. Support call monitoring and quality assurance activities. Other duties as assigned. 3+ years of call center supervising experience High School Diploma or equivalent Experience using various call center software. Strong written and verbal communication skills. IND123 The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TechOp, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimated range for this position is $21.54-$26.63 hourly, including H&W benefits. TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Responsibilities

The Lead Call Center Representative will provide advanced operational support, assist the Supervisor in managing call center activities, and ensure accurate call handling by managing incoming and outgoing calls and information inquiries. This role also involves assisting Customer Service Representatives (CSRs) with complex calls and emergency communications.