Overview:
SOSi is actively seeking a Lead Case Manager to support our customer’s mission and provide overall management for the provision of care and services at Overflow Emergency Overnight Shelter site(s) in Massachusetts. The Lead Case Manager manages a team of Case Managers to provide quality case management services to guests in compliance with applicable standards, policies, and procedures.

Responsibilities:

• Supervise the work of assigned Case Managers and train new Case Managers.
• Develops an individualized plan of care for families from admission to discharge, and reach-back support post-discharge.
• Document progress that families make toward risk reduction, achievement of service goals and positive case outcomes.
• Maintain a case load in accordance with customer policies and procedures and licensing and contract standards.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with customer policies, licensing and/or contract requirements.
• Implement safety protocols including evacuating families and other staff in case of an emergency.
• Ensure that follow up service phone calls are conducted 30 days after discharge from program.
• Ensure confidentiality in all program operations and guest population.
• Intermediate level of proficiency with Microsoft Office products.
• Possess excellent interpersonal and communication skills.
• Ability to always maintain professionalism.
• Prioritize and organize responsibilities and duties efficiently.
• Work expertly either independently or as a member of a multi-disciplinary team.
• Uphold professional and ethical standards of conduct outlined in the employee handbook.
• Facilitates the timely discharge of guests and documents the provision of services in each case file.
• Conducts and documents assessments in accordance with customer policies and procedures.
• May arrange referrals, consultations, and provision of other services in collaboration with the community network of providers.
• Reports significant incidents in accordance with policies and procedures.
• Works closely with line of sight supervision / caregiver staff to ensure communication.
• Maintains the customer database in accordance with policies and procedures.
• Other duties as assigned by supervisor.

Qualifications:

• Must be authorized to work in the U.S.
• Bachelor’s degree in the behavioral sciences, human services, or social services fields or a bachelor’s degree in related field with an additional 3 years of experience that demonstrate supervisory and case management experience.
• Minimum of three (3) years of experience working with case management, best practices, or quality assurance or compliance.
• Ability to act responsibly, professionally, and use good judgment under pressure required.
• Ability to multitask in fast-paced, deadline driven environment.
• Excellent interpersonal and staff management skills.
• Strong communication skills in both verbal and written.
• Proficient in Microsoft Office (MS word, Excel, PowerPoint).
• Must pass a drug test, motor vehicle record check and a background check, after accepting a conditional offer of employment.

Preferred Qualifications:

• Experience and/or training in Massachusetts-operated shelters is preferred but not required.
• Experience working with immigrant populations is preferred but not required.
• Bi-lingual fluency in Haitian Creole and English is preferred but not required.

Working Conditions:

• Work in a fast-paced environment and remain emotionally controlled.
• Willing to work evenings, weekends, and holidays as needed.
• Ability to work flexible hours. We operate 24/7/365. Inside and outside, all weather conditions.
• Travel throughout the U.S. as needed.

• Supervise the work of assigned Case Managers and train new Case Managers.
• Develops an individualized plan of care for families from admission to discharge, and reach-back support post-discharge.
• Document progress that families make toward risk reduction, achievement of service goals and positive case outcomes.
• Maintain a case load in accordance with customer policies and procedures and licensing and contract standards.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with customer policies, licensing and/or contract requirements.
• Implement safety protocols including evacuating families and other staff in case of an emergency.
• Ensure that follow up service phone calls are conducted 30 days after discharge from program.
• Ensure confidentiality in all program operations and guest population.
• Intermediate level of proficiency with Microsoft Office products.
• Possess excellent interpersonal and communication skills.
• Ability to always maintain professionalism.
• Prioritize and organize responsibilities and duties efficiently.
• Work expertly either independently or as a member of a multi-disciplinary team.
• Uphold professional and ethical standards of conduct outlined in the employee handbook.
• Facilitates the timely discharge of guests and documents the provision of services in each case file.
• Conducts and documents assessments in accordance with customer policies and procedures.
• May arrange referrals, consultations, and provision of other services in collaboration with the community network of providers.
• Reports significant incidents in accordance with policies and procedures.
• Works closely with line of sight supervision / caregiver staff to ensure communication.
• Maintains the customer database in accordance with policies and procedures.
• Other duties as assigned by supervisor