Lead Casino House Person at Chinook Winds Casino Resort

, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Banquet Service, Supervisory Skills, Event Setup, Cleaning, Food and Beverage Service, Communication Skills, Detail Oriented, Leadership, Interpersonal Skills, Basic Math Skills, Microsoft Office, Point of Sale Systems, Food Safety Regulations, Time Management, Problem Solving

Industry

Gambling Facilities and Casinos

Description

Description Position Summary Responsible for providing exemplary guest service to all CWCR guests and the set up and breakdown for banquet, convention center, and casino functions. Serves in a supervisory capacity during an absence of supervisor coverage. Essential Functions Providing exemplary guest service to all CWCR guests. Performs lead work for all aspects of banquet service and set up. Operates as supervisor in absence of a management representative. Performs the set-up, breakdown, and storage of Banquet furniture, tables, chairs, equipment, supplies, audio visual, props, staging, dance floor, pipe and drape, portable bars, or any other related item. Performs the set up and breakdown for all events and function as specified in internal communications. Performs the breakdown of events including cleaning tables and returning all items, supplies, and equipment to their appropriate storage location at the completion of each function. Transports all required items for set-up and service from banquet storage areas to the function areas to include Convention Center, Showroom, Gaming Floor and outdoor areas. Stores equipment and supplies as directed for various functions held in the convention center, showroom, and any other necessary events. Assists with serving food and beverage orders to customers. Cleans and maintains beer tapping systems for the food and beverage department. Verifies set up book to ensure all BEO’s are covered for the week. Attends BEO meetings as required. Complies will all needs for the function set-ups i.e., Silver, linen, skirting, china, glassware, and other requirements. Maintains overall cleanliness and appearance of designated area of responsibility. Performs all opening, closing, cleaning, and stocking responsibilities. Assists other floor personnel on an as needed basis. Reports to supervisor on duty regarding all personnel issues in a timely manner according to Chinook Winds Policies and Procedures. Performs all duties in accordance with Chinook Winds Casino Resort guest service standards. Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services. Provides input or recommendations for improvements and changes in processes or services. All other duties as assigned. Requirements Position Qualifications WORKERS IN THIS POSITION MUST BE 21 OR OLDER Competency Statements Energetic- Ability to work at a sustained pace and produce quality work. Detail Oriented- Ability to pay attention to the minute details of a project or task. Communication Skills- Ability to communicate effectively with others verbally. Customer Oriented- Ability to take care of the guests’ needs while following company procedures. Leadership- Ability to influence others to perform their jobs effectively. Interpersonal - Ability to get along well with a variety of personalities and individuals. Education High school diploma or GED preferred. Experience One year of banquet set up experience. Computer Skills Microsoft Office beginner level. Experience with Point of Sale (POS) systems preferred. Certificates & Licenses Must obtain a Siletz Tribal Gaming License. Must have OLCC Temporary Permit before the start date and obtain OLCC Permit within 45 days of the start date. Must have a Food Handlers Permit within 30 days of start date. Must obtain VIP (Visually Intoxicated Person) Permit within 45 days of employment. Valid Driver’s License. Other Requirements Knowledge of regulations governing food preparation and service. Basic math skills. Physical Demands Stand Constantly Walk Constantly Sit Not Applicable Handling/Fingering Constantly Reach Outward Constantly Reach Above Shoulder Occasionally Climb Not Applicable Crawl Occasionally Squat or Kneel Frequently Bend Frequently Lift/Carry 10 lbs or less Constantly 11-20 lbs Constantly 21-50 lbs Frequently 51-100 lbs Occasionally Over 100 lbs Occasionally Push/Pull 12 lbs or less Constantly 13-25 lbs Frequently 26-40 lbs Occasionally 41-100 lbs Occasionally Other Physical Requirements Vision: Near and Far Sense of Sound Sense of Smell Sense of Taste Work Environment Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. Working Conditions Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

Responsibilities

The Lead Casino House Person is responsible for providing exemplary guest service and overseeing the setup and breakdown of various events in the casino and banquet areas. This role includes performing lead work during supervisor absences and ensuring all event requirements are met.