Lead Central Scheduler at Western Missouri Medical Center

Warrensburg, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Medical Scheduling, Patient Registration, EHR Systems, Customer Service, Multitasking, Attention to Detail, Self-Motivated, HIPAA Compliance, Training, Workflow Coordination, Scheduling Accuracy, Communication, Mentoring, Problem Solving, Time Management

Industry

Hospitals and Health Care

Description

Description PURPOSE STATEMENT The Central Scheduling Lead oversees the daily operations of the Central Scheduling department to ensure efficient, accurate, and patient-centered scheduling across clinics and hospital departments. This position serves as a working lead performing scheduling duties while providing guidance, training, and workflow coordination for scheduling staff. ESSENTIAL FUNCTIONS Serves as the first point of contact for scheduling staff regarding questions, complex scheduling needs, or escalated patient concerns. Monitors workload distribution, call volumes, and scheduling accuracy. Communicates workflow updates, procedural changes, and departmental goals to staff. Assist with onboarding, mentoring, and ongoing training of scheduling team members. Schedules patient appointments for multiple departments, ensuring accuracy. Track scheduling metrics including total call numbers, abandon call rate, and hold times. Obtains correct patient demographics and insurance information. Work without constant supervision, meet deadlines, and make decisions based on relevant facts. Ensures compliance with HIPAA, WMMC confidentiality policies, and regulatory standards (e.g., JCAHO, OSHA). Demonstrates willingness to accept additional assignments. Maintains regular and predictable attendance. Performs other essential duties as assigned. Requirements EDUCATION/EXPERIENCE/SKILL REQUIREMENTS High school diploma or equivalent. Minimum of 1 year of leadership experience preferred. Minimum of 2 years in medical scheduling or patient registration required. Strong knowledge of EHR systems. Great customer service skills. Ability to multitask in a fast-paced environment with attention to detail. Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic PHYSICAL/MENTAL REQUIREMENTS Must be able to sit and stand intermittent 8 to 10 hours a day. Must be able to use standard office equipment, including the telephone and computer keyboard. Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines. Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing. Frequently stands, walks, sits and utilizes eye/hand coordination and color definition. Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs. Occasionally walks on uneven surfaces.

Responsibilities

The Central Scheduling Lead oversees daily operations to ensure efficient and patient-centered scheduling. This role includes performing scheduling duties while guiding and training scheduling staff.