Lead Change and Communications Manager (ERP Program) at Griffith University

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

172057.55

Posted On

12 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Communications Management, ERP Transformation, Stakeholder Engagement, Organizational Readiness, Behavior Change, Benefits Realization, Strategic Planning, Capability Uplift, Risk Management, User Experience Design, Mentoring, Training, Operational Readiness, Cross-functional Leadership

Industry

Higher Education

Description

Company Description Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. We’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. Job Description About the Opportunity Griffith University is undertaking a major ERP transformation that goes beyond system replacement to deliver lasting business and organisational change. The program will reshape operating models, processes, policies, data and decision making frameworks, while building workforce capability and new ways of working. Spanning all areas of the University including Finance, HR, Payroll and Student Administration it aims to reduce complexity and risk, address longstanding challenges, and deliver sustainable strategic, financial, regulatory and service improvements. The Lead Change and Communication Manager is a senior leader responsible for driving the end-to-end change strategies and providing expert advice to enable a successful ERP transformation. The role will ensure successful delivery of complex organisational change initiatives, driving behaviour change, adoption snd minimising resistance. The role fosters collaboration, establishes fit-for-purpose methodologies and tools, and drives leading practice to optimise resources, manage risk and embed continuous improvement. Working closely with senior leaders, stakeholders, and cross-functional teams to enable business readiness, alignment and measurable benefits realisation. The role also oversees team performance, supports capability uplift through mentoring and training, and ensures change approaches are aligned with strategic priorities within a modern operating model. Key Responsibilities Lead the design and delivery of large scale change management strategies for the ERP transformation program, defining approaches, guiding stakeholders and enhancing organisational maturity in change practices. Apply proven and structured change management methodologies to drive behaviour change, adoption, and embed new ways of working. Champion leading practice in methods and tools, ensuring consistent application of standards and driving continuous improvement across programs and teams. Measure organisational readiness, track, and report on change metrics, adoption, behaviour change, and benefits realisation Provide expert advice to drive operational readiness and translate strategy into outcomes, drawing on insights from multiple sources to deliver clear, high quality guidance. Shape user experience requirements, and design and implement targeted change interventions. Support organisational capability uplift by identifying improvement opportunities, conducting assessments and embedding initiatives that deliver measurable benefits. Support effective resourcing, professional development and stakeholder engagement, fostering strong relationships and enabling informed decision-making across the organisation. About you The occupant of this position will hold postgraduate qualifications and extensive relevant experience in Change Management Frameworks, tools and practice. Experience in higher education or involvement in large scale ERP transformation programs will be highly regarded. What we can offer This is a full time fixed term opportunity for 5 years based at Brisbane South (Nathan). As Griffith is a multi-site University you may be required to work across other locations Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples. Salary HEW 10 – Base - $147,057.74 + 17% super. Full package $172,057.55. Additional Information Why join Griffith? Why join Griffith? As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: Wide range of Learning and Development opportunities Mix of on campus and work from home options available and a supportive work environment Salary packaging options and corporate health discounts Generous leave entitlements including paid parental leave and leave loading Support with future learning opportunities through our educational staff assistance scheme Opportunities for internal mobility Health Safety and Wellbeing initiatives – on campus Gym facilities At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. How to apply Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role please refer to the qualifications above and the position description. Current curriculum vitae/resume including full contact details For application and recruitment advice please reach out to Laura Whitworth, Talent Acquisition Partner on [email protected] Closing date: Open until filled. All applications to be submitted online. Applications will be assessed as they are received therefore, we strongly encourage interested candidates to submit their applications at the earliest opportunity. Primary Location (Campus): Brisbane South (Nathan) Employment Type: Full Time Department ID: Digital Solutions - IIE Appointment Type: Fixed Term

Responsibilities

Lead the design and delivery of large-scale change management and communication strategies for a major ERP transformation program. Drive organizational adoption, minimize resistance, and ensure business readiness across Finance, HR, Payroll, and Student Administration.