Lead Client Advocate at American Baptist Homes of the Midwest

Waukesha, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

21.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Advocacy, Quality Audits, Team Support, Communication, Organization, Problem-Solving, Client Care, Caregiver Training, Scheduling Coordination, Documentation, In-Home Care, On-Call Support, Relationship Building, Dependability, Service Orientation, Compassion

Industry

Hospitals and Health Care

Description

Begin a rewarding career—join Tudor Oaks Home Care as a Lead Client Advocate, where your leadership, compassion, and dedication will directly impact the lives of the clients and caregivers you support. We provide a wide range of supportive home care services for individuals who wish to remain independent in their own homes. We’re looking for dependable, service-driven professionals who are passionate about quality care, client experience, and supporting caregivers to deliver their very best. This role supports clients and caregivers across Waukesha and Milwaukee Counties, including the Lake Country area and Eagle/Mukwonago communities. Why Join Us? People First: Build meaningful relationships with clients, families, and caregivers Competitive Pay: $19.00–$21.00 per hour, based on experience Leadership-Focused Role: A hands-on position with client advocacy, quality audits, and team support Supportive Team: We value our team members as much as our clients Quick Hiring Process: Apply today and hear back within 48 hours What You’ll Do: Provide hands-on client support and in-home care as needed Conduct monthly client visits and quality audits to ensure high standards of care Advocate for clients by identifying needs and working with the scheduling team to ensure proper caregiver coverage and training Support onboarding and ongoing training for caregivers to align with client expectations and care plans Assist with coordination between clients, caregivers, and office staff Participate in an on-call rotation to support client and caregiver needs Maintain clear communication and documentation related to client satisfaction and care quality Schedule & Availability: On-call rotation required Includes weekend rotation and holiday coverage Flexible availability needed to support both clients in the field and caregiver/scheduling needs What You’ll Need: Must be at least 18 years of age Experience in hands-on client care, preferably with seniors Strong communication, organization, and problem-solving skills Ability to read, write, speak, and understand English fluently Comfort working both in-home and with office/scheduling teams To apply, please complete the required questionnaire. We accept applications on a rolling basis. We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

Responsibilities

The Lead Client Advocate provides hands-on client support and conducts quality audits to ensure high standards of care. They advocate for clients by identifying needs and coordinating with caregivers and office staff.