Avodah Home Care, a growing and trusted provider of non-medical home care services in South Carolina, is seeking a compassionate, organized, and results-driven Client Care Coordinator to join our team. In this pivotal role, you will serve as the primary liaison between our clients, caregivers, and office staff to ensure exceptional service delivery, strong relationships, and client satisfaction.

Key Responsibilities Client Relations & Intake:

• Conduct initial intake calls and in-home consultations with prospective clients and families
• Explain Avodah’s services, care plans, and onboarding process clearly and professionally
• Coordinate with the administrative team to ensure proper documentation and service start dates
• Build strong, trusting relationships with clients, families, and referral partners

Service Coordination:

• Oversee the setup of new clients in SmartCare (or relevant home care system)
• Ensure each client has a customized, up-to-date care plan tailored to their specific needs
• Match caregivers to clients based on skill set, personality, and availability
• Monitor and maintain quality of care through ongoing communication and follow-up calls
• Coordinate service adjustments based on client condition, family requests, or caregiver feedback

Compliance & Documentation:

• Maintain accurate, confidential records of client interactions, care plans, and progress notes
• Ensure all client files are compliant with company policy and regulatory requirements
• Assist with periodic audits and quality reviews related to client care

Interdepartmental Collaboration:

• Work closely with HR, Scheduling, and Nursing teams to support staffing needs
• Participate in care team meetings, case reviews, and client satisfaction initiatives
• Help resolve client concerns or complaints professionally and promptly

QUALIFICATIONS

• 1–2 years of experience in a client-facing or care coordination role, preferably in home care or healthcare
• Strong interpersonal and communication skills (verbal and written)
• Excellent organizational skills and attention to detail
• Experience with home care software (SmartCare, ClearCare, etc.) preferred
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Must have reliable transportation and a valid driver’s license
• Empathetic, solution-focused, and professional demeanor
• Commitment to patient confidentiality and quality care standards

• Conduct initial intake calls and in-home consultations with prospective clients and families
• Explain Avodah’s services, care plans, and onboarding process clearly and professionally
• Coordinate with the administrative team to ensure proper documentation and service start dates
• Build strong, trusting relationships with clients, families, and referral partner