Lead Client Services Coordinator at Community Medical Services

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Desk Operations, Training, Communication, Problem Solving, Conflict Resolution, Time Management, Organizational Skills, Attention to Detail, Team Player, Cultural Competence, HIPAA Compliance, Electronic Health Records, Microsoft Office, Motivating Employees, Scheduling, Confidentiality

Industry

Medical Practices

Description

Description Shift: Monday-Friday 5:30am-1:30pm and rotating Saturdays 6:00am-10:00am Community Medical Services (CMS) is hiring a Lead Client Services Coordinator. Under the supervision of the Clinic Manager, the Lead Client Services Coordinator is responsible for front office operations and excellent customer service to clients, under the supervision of the Clinic Manager. Responsible for serving as subject matter expert for CSC duties, assisting with training new CSCs, coordinating intakes, medical appointments and managing patient accounts. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. Along the way, we’ll invest in your well-being through a benefits package that includes: Subsidized medical, dental, and vision insurance Health savings account Short and long-term disability insurance Life insurance Paid sick, vacation, and holiday time 401K retirement plan with match Tuition and CME reimbursement up to 100% Employee assistance program to support your mental health and wellness Ongoing professional development Responsibilities: Facilitating and assisting with training for all new CSC employees. Participation and contributing ideas and identified concerns in weekly staffing. Point of contact for CM and Supervisor in regard to daily flow of the front Desk. Coordination of Intakes and Readmits Assisting in setting up and implementing new processes. Organizing and scheduling CSC weekly huddle. Participation in all clinic huddles with leadership team. Point of contact for all transfers in and out of clinic. Tracking overdue balances and reporting back to CM. Tracking and scheduling overdue medical appointments Requirements Education, Certification, and Experience Requirements: High School Diploma/GED or equivalent required 1+ years of experience in customer service is required 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required Hospital front desk or multi-physician front desk experience preferred Motor Vehicle Valid state-issued driver’s license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview. Ability to communicate clearly and effectively between all organizational levels and with outside providers Ability to coach, train, and motivate employees and evaluate their performance Bilingual preferred but not required Intermediate computer knowledge, including ability to navigate in electronic health records. General knowledge and aptitude for working independently with adults of mixed ethnic groups Culturally competent and sensitive to client and employee needs Excellent organizational skills, accuracy, and attention to detail Problem solving, conflict resolution, time management, and strong customer service skills Strong team player comfortable working in a fast-paced setting Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2 Flexible with the ability to work in a continuously changing environment Tools and Equipment: The ability to use a phone, computer, printer, and copier is required. Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint. The ability to use the internet and various web browser software is required. Frequent use of electronic health record to document patient encounters. Physical Working Conditions and Office Setting Description: Ability to travel to assigned CMS sites (only keep if applicable) Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment Manual dexterity using a calculator and computer keyboard Frequent and prolonged typing and operation of computer, keyboard, and telephones Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds #CLSTF About Community Medical Services Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking. Our Commitment We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other Conditions Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

The Lead Client Services Coordinator is responsible for front office operations and providing excellent customer service. This includes training new staff, coordinating patient intakes and appointments, and managing patient accounts.